57 Comments

Comments

Mark Price says ...
I applaud you and your views Mr. Mackey. I wish I had a boss like you!
03/23/2010 12:33:45 PM CDT
K. Gadsby says ...
In response to Mr. Jim Capatelli I wonder the basis upon which you come to the seeming certain conclusions you arrive at about the character of Mr. Mackey. It would appear that you have thrown out his utterly inspirational essay on the high truth organization based on what I am am unsure. The man has not been perfect but all I can see is that there is a heart beating strong for the sake of wellness, honesty and the organic foods movement. Let it thrive. Let it continue.
03/20/2010 9:58:26 PM CDT
Shayne says ...
Sorry about the confusion, I think part of the quote got cut off when I cut and pasted out of my word processor. As far as the connections, "natural products industry" was a bad way describe you all, however, if you were going to a Green Festival anywhere across the US, any one of those guys could be speaking and yes I do think you all are in a lot of the same circles. I'm glad to hear you like and respect Jeffrey Hollender, I think a lot of people in business could learn a lot from him. As for David Korten, David is not anti-capitalist as you say, it depends on what type of capitalist you're talking about. David has been critical of Wall Street. There is no reason why we can have a capitalist economy without Wall Street's casino in the sky complex!! Woody Tasch is another great thinker and talks along the same lines as Korten. As for Ralph Nader he's anti--big-business and again what is your definition of being capitalist, because there are many forms of it?
04/05/2010 3:26:22 PM CDT
Bill Burnett says ...
Thank you for your post: Creating High Trust Organizations. It brought to mind Muhammad Yunus’s observation “One cannot but wonder how an environment can make people despair and sit idle and then, by changing the conditions, one can transform the same people into matchless performers.” The thing that Yunus changes through his Grameen Bank is he truly empowers people. I’ve worked in environments where the leadership believes, as you do, in the extraordinary value of empowering employees, and they fail in delivering true empowerment to their employees. When I read your article I wanted an answer to ‘How’? How do you do it? How do you empower employees? Experts often answer questions like this with pablum like: “Don't just delegate the drudge work; delegate some of the fun stuff, too. You know, delegate the important meetings, the committee memberships that influence product development and decision making, and the projects that people and customers notice.” But this does not get you ‘matchless performers’. It gets you workers who are somewhat more engaged. Companies that fail to sustain competitive advantage are companies that ultimately fail to innovation. The critical barrier to innovation is the mindset that we all develop when we do the same thing over and over again. There is a phenomenon in our brains in which repetition makes it harder and harder for us to recognize anomalies. Very often these anomalies represent opportunities. Just as often, these opportunities are noticed by junior people in the organization, but they are unable to get traction because more senior management cannot see them. Yet this is where empowerment provides the most valuable leverage. New opportunities almost always look crazy at first. Einstein was right on target when he said: “If at first the idea is not absurd, there is no hope for it.” The key is to find ways to empower employees to move these ideas along even where management thinks the idea is wrong. I have done a lot of work in this area and think I’ve identified some very useful enablers that the leadership can use to truly empower employees, without breaking the bank. I don’t doubt that with your natural inclinations, one or two of these you would find useful in Whole Foods. But really, I would love to have you take a look and give me some feedback. I would be delighted to send these to you if you’d like. By the way, I am a happy and frequent customer.
03/22/2010 1:24:00 PM CDT
Philip Cardwell says ...
Looking at Whole Foods mission statement I see that at the very top you list "Selling the highest quality natural and organic products available". If that's the case, you really need to see this and change your practices concerning the sale of seafood that is imported. This ABC news report about the issue; it's shocking to say the least. For example, in the US only 1% of the imported seafood is tested. In Alabama where ALL imported seafood IS tested, 50%-60% is rejected (for various health risks). I think it's safe to assume that IF whole Foods were to test their imported seafood, at least 50% would be deemed "not for consumer consumption" by law. Come on Whole Foods, we expect to pay more when we shop with you; but we also expect safe food. Here is the video on YouTube: http://www.youtube.com/watch?v=p0F8x4i5GYE&feature=related
03/22/2010 3:57:53 PM CDT
N Graham says ...
John- This is right on, but the problem we have today is that weeds (and their consequences) thrive with the same water and nutrients that more useful plants need/use. We are less disciplined, less organized and less willing to expend the effort to cultivate the "good things", and so the weeds, that are opportunistic, overwhelm us. If you have not seen this recent show on trying to bring in "real food" to a school lunch program, it is worth watching. Not that you do not already know how important real food is, but how stunning it is that processed food is the norm as compared to when we were growing up. http://www.hulu.com/watch/136381/jamie-olivers-food-revolution-episode-101 Like watching the making of healthcare sausage this weekend, our society is in deep trouble. It will take and enormous effort to weed the garden and get us back on a sane path.
03/22/2010 9:28:02 PM CDT
the Cynical Investor says ...
Nice post but it still the bottom line that drives companies and it is logical.
04/03/2010 3:54:00 PM CDT
Jeff says ...
I always love your blogs. They are not only thought-provoking, but at times, inspiring. One thing I'd like to add about our students though. It is true that our schools too often serve their educational bureaucracy and teachers’ unions instead of their students and their parents. However, there's a bigger picture that's rarely discussed. Parental responsibility. My wife teaches in the Baltimore City School System. Her students have zero respect for teachers, and often make it nearly impossible for her to teach. They won't listen to her or any other teacher because most don't listen to their parents, or their parents simply never taught them how to respect others - especially elders and their teachers. We can mandate rules for teachers and administrators, but you can't mandate parenting. It is a sad fact that I am reminded of every time I hear another story from my wife. I would love to see our politicians try to teach for one day in a real Baltimore city School. I'd love to see what they would do when a junkie mother comes in an assaults a teacher in the middle of a lesson or when a kid walks over to the corner and urinates, not thinking for a second he's doing anything wrong. This is real stuff, and it happens every day. I feel bad for the teachers that have to deal with this, but I feel even worse for these kids. Because being raised that way, they'll never have a shot at anything in life. They'll never know anything more than their immediate surroundings. Which is often overwhelmed with drugs, violence and complacency. Teachers can't fix this. The solution must start in the home. The only question is, how does that happen. Because again, you can't mandate parenting. Thanks again for the great blog posts (and for reading this little diatribe).
03/19/2010 3:33:44 PM CDT
John Mackey says ...
To all those readers who said very nice things about the essay. Thank you very much! You are very kind. I really appreciate it very much. To Jim Capatelli: Unfortunately you seem to have formed your opinions about me not from what I have actually created, or done in the world, or from the ideas that I have written about, but from what others who dislike me have written about me. I urge you to open your heart and mind and approach me without your prejudgments. Thanks. Regarding your questions: Question: "Didn’t you deliberately choose to ban unions from your store in an attempt to suppress the wages and benefits of the people working for you?" Answer: How can "I ban unions from any store?" This is illegal. Our Team Members are completely free to select union representation if that is what they wish. FYI--our wages and benefits on average are higher and better than what our unionized competitors pay. Do you believe our Team Members should have the right to not select union representaion or pay union dues if they don't want it or do you believe they should all be compelled to join unions against their will? The fact that our Team Members choose not to have unions doesn't mean they are prevented from doing so. It is no accident or coincidence that Whole Foods has been named by Fortune magazine as one of the 100 Best Companies to Work For for 13 consecutive years. Question: "Didn’t you condemn health coverage for all citizens? Didn’t you say there was “no right” to universal health care? Answer: What I said about health care is easy to find out because it is on my blog right here. Please read it with an open mind. I only want what I believe would be best for all Americans: http://www2.wholefoodsmarket.com/blogs/jmackey/2009/08/14/health-care-reform-full-article/ I definitely want health care reform. I continue to believe that the 8 reforms I recommend in my essay would make health care far less expensive for virtually everyone in our society if they were implemented. I'm proud of what I wrote and I think it is a far better strategy for reform than what Congress appears ready to make the law of the land. Question: Didn’t you publicly deny the reality of climate change? And haven’t you promised to work against any policies that would restrict the amount of greenhouse gases going into our atmosphere? Answer: I don't believe I ever publicly denied the reality of climate change. In fact, I definitely do believe in climate change as our climate continues to get warmer and to get cooler all the time. Climate change is inherent to life on the earth. What I have said is that I don't believe that it is very compassionate to destroy the global economy and condemn billions of people to perpetual poverty trying to stop climate change. The poor people in our world deserve better! Question: How can you expect us to give you any credence when you talk about “trust”, “authenticity”, “fairness” and “a Culture of Love and Care”? Answer: I'm not sure how any of your questions are relevant to my essay. I believe in trust, authenticiy, fairness, and creating a culture of love and care. Indeed, those are the major values that I live my life by and the opinions I have about unions, health care, and climate change are completely consistent with those values. Question: Why would you expect us to spend our hard-earned money at your stores any longer, John Mackey? Do you think that by writing a specious and turgid column, you would make us forget your odious past? Answer: You are free to shop whereever you like Jim. I do not believe my essay is either specious or turgid, but is in fact consistent with how I live my life and how I lead Whole Foods. I'm quite proud of my past and do not consider it odious in the slightest. I'm sorry that you do and I hope you will find it in your heart to forgive me for all the terrible crimes that you believe that I'm guilty of.
03/18/2010 5:30:24 PM CDT
Dan Man says ...
This blog post seems very relevant to the controversy surrounding Whole Foods' sourcing of organic food from China. According to the information found at http://www.breakitdownblog.com/whole-foods-market-organic-food-is-uncertified-china-grown-food/, it sounds like Whole Foods has a lot of work to do to fulfill their values of transparency and authentic communication. As a major customer and Whole Foods fan, I have to say my trust is shaken. I for one would like to know what Whole Foods is doing to rectify this situation.
03/09/2010 3:41:25 PM CST
Mark Sanchez says ...
Dear John, What I have read from is amazing! There are actually people out there at the top of their game who think as both my wife and myself. I am recently unemployed and extremely motivated each to day to strive and accomplish more than before. Thank you for the inspiration needed to continue to move foward during these trying times. I am actually going to apply at the Whole Foods in the Quarry in San Antonio, Texas. There are governments & company's who have forgotten how this Great Country was founded and the principles in which is stands for. Honor is something which is not taken likely in my eyes, and simply dismissed by others. Thank you John for more of the good taste of Honor wihtin. Mark Sanchez
03/10/2010 5:10:43 AM CST
Shayne says ...
I like what you're writing, what I find interesting is it's very similar to what fellow natural industry colleges of yours such Jeffrey Hollender, David Korten, Woody Tasch, Ralph Nader have been saying for years, and yet you are the only one that seems to really still believe in the Wall Street ways. Do you really believe after everything that has happened with Wall Street, that it really can be changed, maybe it just needs to be replaced. The values that you're talking about can only work in a Main Street economy not a Wall Street one. The current form of capitalism has literally cannibalized itself. Wall Street companies are saying they're too big to fail. Come on, if you really believe in the free market, then great, but if you fail you fail, there's no company too big to fail. I think from what I gather what frustrates people about some of these views is that Whole Foods is involved in a holistic industry and yet doesn't seem don't apply that holistic approach past the food into our actual thinking in all forms is important, as Einstein said best "you can solve the problems, using the same thinking that created the problems in the first place".
03/26/2010 3:19:11 PM CDT
wencke lossius says ...
Dear Mr. Mackey, Your thoughts on creating a high trust organization make complete sense to me. Too often corporations espouse great "love" for their employees when the reality is that many so called leaders are frightened of losing their positions in the highly structured bureaucracies that they strive to maintain. The current economy is ripe for change in this area but the lack of trust in the creative process and in front line employees by leadership stifles the possibility of positive growth. As an "enlightened" leader how do you propose that we raise the consciousness of those who could do so much to make life for us all better? The current state of affairs seem to lead to more fear not less. Your words are food for the soul and would be interested to hear your take on how to get the word out. Love your stores...often take my children on "field-trips" at Whole Foods to point out how a well run market should operate. Thank you. Wencke Lossius
03/10/2010 12:58:23 PM CST
William says ...
by killing the sheep one class at a time, the predators get to return to the "good ole days," when kings were kings and gated communities were called castles....it's not a new thing is it? where's the middle class? working two jobs? the royalty don't have an allegiance to a country, they have allegiances to those that can make things happen. UAE, Saudia Arabia, Kuwiat, Rupert Murdoch.... and they lie as easily as John McCain. running a government that controls TRILLIONS of dollars of expenditures and uses the military for the benefit of royals....why would the royals want democracy to interfere....? it's having a hard time existing.....can't do much when you're trying to survive... look at all of the closed factories.... how does the poor man move out of poverty if there isn't well paying job in that first step that makes it worthwhile to turn their back on the 'hood? used to be called ford, chrysler, gmc.... did you know that the GNP of GMC was more than all of Europe combined in 1964? what happened isn't obvious....it's multilevular and requires more than the attention span of a fruit fly to understand. . .
04/29/2010 1:54:59 PM CDT
Natalie N. says ...
Hi John, After reading this article about "Higher Purpose," I am convinced that you should do motivational speaking as well as write books. You address management related issues on a level that I have not read in any management books or heard at my university. Your points are thought provoking, yet profound. I am so happy that I stopped by your website. It was an honor to hear the words of a truly honorable man.
03/13/2010 2:43:31 AM CST
Jim Capatelli says ...
Perhaps you only want fawning and obsequious comments to be left here. So, I'll post this with the full knowledge that this may ultimately never get posted. I'm incredulous that you, Mr. Mackey, could talk about "trust" and "transparency" given your background and actions. Didn't you deliberately choose to ban unions from your store in an attempt to suppress the wages and benefits of the people working for you? Didn't you condemn health coverage for all citizens? Didn't you say there was "no right" to universal health care? Didn't you publicly deny the reality of climate change? And haven't you promised to work against any policies that would restrict the amount of greenhouse gases going into our atmosphere? How can you expect us to give you any credence when you talk about "trust", "authenticity", "fairness" and "a Culture of Love and Care"? Why would you expect us to spend our hard-earned money at your stores any longer, John Mackey? Do you think that by writing a specious and turgid column, you would make us forget your odious past? Think again, John.
03/15/2010 2:59:06 AM CDT
Joe Riccomini says ...
John, I have to say it is an honor to work for a man that valiantly upholds such high moral and ethical standards for the company the employees and the community. You set the example buy which all other organizations can be judged.My hats off to you and all the team members that help make this company so great.Keep up the good work and God Bless! ps. (Major WOW bucks!)
03/15/2010 1:19:34 PM CDT
Stacie Froman says ...
John~ I thank you sincerely for this post. My name is Stacie Froman, and I have only been with WF for just nearing three weeks. I have been hopeful for the opportunity to work for this company for some time because of it's incredible reputation and mission. However, it was having the opportunity to read this blog that really inspired me to just walk into the Tulsa store and insist that I must be a part of this company. In the weeks that I was seeking to know more about the company I came across some negative news via the internet. It appeared that the blogging had attracted negative hype. So, I was interested to learn your thoughts on the subject. I came to the WF site and found that you had actually blogged about it, in great detail and length. I was so REFRESHED :D I have never seen such honesty and humaness in a company of this size, and especially not from the CEO. It was during the Town Hall meeting with Walter Robb in Tulsa last night that this came up. One of the team members was inquiring about your decision to step out of your position as Chairman of the Board, and asking what that means. I desired to respond to the inquiry because I was made aware of your thoughts surrounding that decision through your blog, "Latest 8K Filing" posted December 24th. Which kept me engaged and reading other posts for three days consecutively. It was really the final nudge I needed to be confident about making WFM my home. It was just so valuable to learn about your vision from you, and not solely through second hand media. Even though the subject matter may be a challenge to discuss because of the negativity associated with the subject matter. I appreciated that you trusted me as an anonymous reader ( about two months ago prior to my employement with WFM ) to learn about the events that transpired, your reaction to the accusations, your own thoughts about your actions; and your love for the company. I really thank you for your vulnerability and honesty. So often, leadership avoids vulnerability at all cost. As an "employee" vulnerability is a reality. To depend on someone else's success for the success and welfare of ourselves is frightening. Yet as a people we are dependant upon one another to live our lives. It is my opinion that our current culture in this country has become a big promoter of self interest over community action. In the media, the military seems to have come this realization with their campaign, "Army of One". It is nice to see that changing within the heart of larger cities, where they are practicing the community cooperative living; with project such as the urban community gardens and the like. Yet, self interest really has become the norm for mainstream businesses in practice. I think of these Superstore style grocers who mistreat employees, exploit and cheat the manufacturer and small businesses, and simply lie to the consumer. They are a prime example of this "self-interest" mentality. I see it time and time again. They say, " Here are the values we believe are ideal, but in reality this is what we do.". I am in a store here in the Southwest that appears to be attracting a great amount of positive feedback from the community, so how could I not get excited about that? However, leaving the job I was with for my position with Whole Foods was a big decision for me. It requires a commute, a slight reduction in pay, and putting all of my heart and energy into starting over. That was a bit scary. However, I am so happy that I made the decision to be a part of this. I have no regrets at all. I am blown away by the team members, the environment, the enthusiasm and encouragement of the leadership in the store. I really haven't experienced this with any other company, and certinly not of this size. In closing, I just appreciate that you shared the truth of what the company is and of who you are, with me. I am grateful that I am able to bring my entire person to the job, and not leave 60% of my identity at home to work for WF. I enjoy that I have the freedom to share my experience with whole food and healthy living with guests, and that it isn't just a "pitch". It makes this entire experiance completely unique and a lot of fun. Whole heartedly, I agree, "empowerment, transparency, authentic communication, fairness, love and care." It's exciting to be a part of it. Thank you sincerely for your words. ~Stacie Anna Froman~ " "Man wishes to be confirmed in his being by man, and wishes to have a presence in the being of the other…. Secretly and bashfully he watches for a YES which allows him to be and which can come to him only from one human person to another." — Martin Buber (I and Thou)
03/31/2010 6:57:01 AM CDT
Katie Murphy says ...
Dear Mr. Mackey, Thank you for your article, "Creating The High Trust Organization". I agree whole-heartedly with each word of your essay and truly hope our world recognizes the positive connections between us in the near future, instead of seeing and feeling all the negative connections. Just like the name of your company, "Whole Foods" - unless organizations and society realizes how intigrated culture, society and humanity really is, we will only continue to see the negative side of this connection, instead of the positive side. Sir, I am an Employment Consultant for BB&T Bank and do not hesitate when I say openly on this blog, that it would be an honor to work for your company and serve your employees and customers! Thank you for your dedication to creating a better world by promoting your beliefs within the organization you lead and employees and customers you serve. Katie Murphy
03/16/2010 7:59:12 AM CDT
John Mackey says ...
To Shayne, Your comment is an odd comment for a couple of reasons: 1. Contrary to your claim: David Korten, Woody Tasch, and Ralph Nader are not colleagues of mine in the natural products industry because none of them have worked in the industry (Jeffrey Hollender has and I like and respect Jeffrey a great deal). David Korten has written a few anti-capitalism books. Woody Tasch is one of the leaders of the Slow Money movement. Ralph Nader is about as anti-business and anti-capitalist as anyone I've ever met. I'm not sure what any of these folks, besides Jeffery, have to do with either Whole Foods Market or the natural products industry? 2. Regarding Wall Street: I've criticized Wall Street many times. I certainly don't believe any business is too big to fail and I was in fact opposed to the $700 billion stimulus bill as a waste of tax payer money as well as all of the bailouts to Wall Street. I'm not sure where you are getting your information about me, but you should check your sources. It isn't accurate information. To DanMan and JenBree, We only buy a very small percentage of our organic foods from China--less than 1% of our sales. We trust the integrity of the organic foods we buy from China just as much as we trust the integrity of the organic foods we buy from 50 other countries including Mexico, Guatemala, Ethiopia, Thailand Kenya, Tanzania, Peru, Honduras, India, and Indonesia to name just a few. Since we label all our products with country of origin you are completely free to boycott organic products from China sold at Whole Foods if you don't trust these products. However, we've decided that Whole Foods isn't going to boycott China or stop selling selected certified organic foods from China at this time. To Philip Cardwell, All the farmed seafood that Whole Foods buys has been third party certified to its production methods which don't allow most of the chemicals that you are concerned about. Please read about what we are doing right here: http://www.wholefoodsmarket.com/products/aquaculture.php. FYI--no other food retailer in the United States is doing this. Also, over the next few months Whole Foods will be launching across the company full transparency regarding species by species sustainability in partnership with Monterey Bay Aquarium and Blue Ocean Institute.
03/31/2010 8:08:34 PM CDT
K. Gadsby says ...
Dear Mr. Mackey, Thank you! Your words are provacative and courageous in a time of great upheaval. Your words are beautiful in a time that leaves one feeling perilous and desperate about our future caught in the wake of the overwhelming disintegration of integrity. Your words ought to be the inspiration of a new generation of enterprise. As I contemplate further what you have written I will respond further as this should be a dialogue that continues. Thanks again.
03/16/2010 6:51:50 PM CDT
Bryan Brodie says ...
I just wanted to say that your April Fool's website is absolutely hilarious! My wife and I could not stop laughing at "Patchouli Pam" - though I am not sure how your stereotypical customer "Pam" is going to feel when she sees this joke! I am very impressed with a company that can have fun poking holes in its own carefully cultured image. There must be a "soul" in there somewhere! I suspect Mr. Mackey had a lot to do with this April Fools "promotion"... As far as some of the criticism of Whole Foods' practices in this thread, all of you are free to shop elsewhere - the beauty of the "marketplace". Heck, think you can do better and make a profit? Go for it! There is obviously demand in the marketplace for a retailer offering the organic quality and selection offered by Whole Foods, with the more aggressive pricing of WalMart. When "recycled aluminum foil" is $7 or $8 a roll, and Reynolds Wrap is $4, there is obviously room for price improvement. Perhaps Mr. Mackey will preempt his competition and address this void in the marketplace before another retailer steps in. All of you folks posting here are free to offer suggestions and criticism - and Whole Foods is free to listen or ignore what you are saying. If WF management had to respond to every internet story, rumor and irate blog post, there would be no time to run the company. And, 98% of the time, unless WF management were to post "you are absolutely right, we are wrong/evil/greedy/exploitative and we'll never do it again" - you're not going to be satisfied anyway, and you're going to keep shopping at Whole Foods anyway!
04/01/2010 9:08:13 AM CDT
Susan Johnston says ...
Dear Mr. Mackey, Your piece on "Creating the High Trust Organization" should be required reading for Business School graduate students at all our universities. Thank you for making explicit the goals to which all business leadership should aspire. We are looking forward with great anticipation to the new Huntington Beach, CA store opening in Fall 2010. Thank you. S. Johnston
05/02/2010 7:11:55 PM CDT
Jeffrey Gratton says ...
Dear John: I value my employment at Whole Foods, and on many levels I find this to be the best place I've ever worked. I think the issues you raise have enormous meaning, and I agree that the consequences of success or failure at developing trust among our stakeholders cannot be underestimated. With less than six months at the company, my observations are restricted in scope. Nevertheless, I'd like to say that despite leadership's valiant efforts, my impression is that the Whole Foods message suffers considerable dilution by the time it reaches team members. At the risk of sounding obsequious, and despite my newcomer status, my wish is to some day contribute to strengthening the transmission process of our core values to each other and to the public. Keep up the good fight, John ... I'm glad to be on-board!
05/12/2010 1:58:56 AM CDT
Robert Holmes Herzstein says ...
John, I found your essay refreshingly sincere and inspiring on most counts. But I am troubled by the nature of your reply (blog entry #9) to Jim Capatelli’s question about global warming/climate change. It seemed disingenuous and dismissive -- in stark contrast to the apparent thoughtfulness of most of your other comments and responses. You stated that "I definitely do believe in climate change as our climate continues to get warmer and to get cooler all the time. Climate change is inherent to life on the earth.” This completely evades the question, since you know that the question was about whether you accept the evidence that anthropogenic climate change is occurring (which has nothing to do with the much slower, natural climatic cycles experienced over the millennia). Regarding greenhouse gas mitigation, you continued: “What I have said is that I don’t believe that it is very compassionate to destroy the global economy and condemn billions of people to perpetual poverty trying to stop climate change. The poor people in our world deserve better!” Here you seem to arrogantly imply that there are a lot of people concerned about climate change who do not care or think about the economic impacts of climate policies on poor people. You also apparently dismiss all the possible negative impacts of rapid climate change itself on those poor people (who would have a much harder time adapting than the wealthy and powerful, certainly). And finally, you appear to have reached the definitive conclusion that any meaningful policies to reduce global warming emissions would “destroy the global economy”. That’s a very strong assertion, one that reeks of simplistic logic and closed-mindedness. Are all the policy approaches and their impacts really that simple? Do you disagree so dramatically with what many economists believe about the many opportunities to transition to a greener energy economy, producing long-term economic benefits and minimizing short-term adjustment pains? Do you think our current energy paradigm is sustainable? I would certainly like to hear your evidence and reasoning regarding these two important issues, and I’m confident many other concerned WF customers and readers here would too. Thank you.
05/19/2010 10:22:22 PM CDT

Pages