Whole Story

The Official Whole Foods Market® Blog

FAQs from the Global Office

By Nikki Newman, October 23, 2011  |  Meet the Blogger  |  More Posts by Nikki Newman

As a concierge team member in the Whole Foods Market flagship store in Austin, Texas, for five years, I thought I had been asked every question under the sun. But after a recent move upstairs to become our Global Support office’s receptionist, I quickly realized that I was mistaken. Sure, I still get calls from customers, but their questions can be different. And I also get calls from possible new vendors, potential new Team Members, interested investors and lots more. One of the perks of my job is that if I don’t know the answer to their various questions, I have a surplus of knowledgeable team members who do. As an ongoing series, I’ve decided to take a handful of the frequently asked questions I receive and demystify them.

Q: “I want to work for Whole Foods, how do I apply?”

A: We accept applications for individual stores, regional offices and global support via our Careers page. You can search through each state and even look for a specific location. The application process can take between 30-45 minutes so it’s a good idea to create a login and password so you can fill out the application at your own pace. Check out the Careers page for helpful links regarding benefits, hiring processes and why people work here. Various stores accept paper applications but check with your local store beforehand. If you want to follow up on an application, make sure to contact the specific location where you applied; we empower our locations to hire for their needs instead of having a centralized hiring process.

Q: “Who do I tell if my town is perfect for a store location?”

A: We are growing fast and it would be great to hear about a town that we haven’t considered for a new store. Take a look at our stores in development to see if we have a store headed to your area.  If not, you can go to our customer service page and select “store location request” in the topic menu. If you have a suggestion for an available building, check out our real estate page for guidelines and a master broker list.

Q: “My son just left for college and I want to make sure he’s eating right, do you have any tips?”

A: We have so many great options, where do I begin! A fantastic opportunity to make sure that your son is eating healthy, preservative-free food away from home is to buy him a Whole Foods Market gift card. (Of course, he needs to have one of our stores in his college town. Check our store list if you aren’t sure.) We make it easy so you can manage a gift card online with an auto-reload option. You can set up a personalized schedule for the reload to be applied to the gift card or automatically recharge the card when it reaches a minimum balance to make sure he always has a way to shop!

These are just a few of the questions I’ve collected from the past week. I’ll be coming back with more answers to common questions in future posts. If you have any specific questions I would love to help find you an answer. Keep in mind that since we are a decentralized company, it’s always the best practice to check with your local store about their specific policies and procedures. But if it’s something I can help with, leave a comment below with your question or heck, give me a call at the global office. Stay tuned for more questions (and answers) next time — I’m betting we’ll all learn something new along the way!

 

16 Comments

Comments

Sandra says ...
Sir/Ma'am, A whole foods just opened in Oklahoma City. Will they have the pre-order Thanksgiving Meal option this year? Sandra
10/23/2011 6:22:53 PM CDT
N Castillo says ...
Great job Nikki!
10/24/2011 11:58:02 AM CDT
Susan Margoshes says ...
I am thrilled to learn that there are plans to locate a Whole Foods Market in the Knoxville TN area. We moved here from Devon PA in July 2011. I really miss the quality and selection to which I have become accustomed over our years in Whole Foods territory. We have not been without a Fresh Fields, Bread and Circus, or Whole Foods in our area for 20 years as we moved from Richmond VA to Vienna VA to Wellesley MA to Devon PA! I understand that you plan to open in West Knoxville. Do you have a firm date to begin construction? If so, when?
10/27/2011 4:39:57 PM CDT
Mike Willoughby says ...
Thanks, Nikki! How valuable. Many of us get the question, How do I apply at WFM? With the changes over the years, it's good to see that answer nicely summarized. Great idea for a blog!
10/24/2011 11:27:25 AM CDT
Missy says ...
This is great! Thanks for the info.
10/24/2011 3:23:24 PM CDT
janejohnson says ...
@Sandra Why yes they will offer pre-order for Thanksgiving turkeys! Get in contact with them for more information. The link below will take you to the homepage for our new OKC store and their contact information. Thanks for asking! http://wholefoodsmarket.com/stores/oklahomacity/
10/28/2011 2:09:19 PM CDT
TaliGirl says ...
Great Blog Nikki and super informative. I look forward to the next posting!
10/25/2011 3:28:41 PM CDT
janejohnson says ...
@Susan We're happy you're happy! Here's the link to information about all our stores currently in development. Thanks for your support! http://wholefoodsmarket.com/content/company/real-estate/stores-in-development/
10/28/2011 2:30:44 PM CDT
Amy-Nutrition by Nature says ...
Great information. Thank you!
11/02/2011 10:47:49 PM CDT
Jane Salvucci says ...
I go to the Wholefoods store in Pennsylvania. My granddaughter lives in Florida and goes to the Tampa store. She and her neighbors would love to see a Whole Foods store in Lakeland Florida is there any chance of that happening.
08/27/2012 1:40:18 PM CDT
Nikki - Community Moderator says ...
@JANE - Thanks for your comment. I did not see a store slated for Lakeland, FL, on our stores in development page (http://www.wholefoodsmarket.com/company-info/stores-development). You can encourage your daughter to submit a location request at http://www.wholefoodsmarket.com/company-info/real-estate. That page is also useful for information on how we select store locations!
08/27/2012 4:23:36 PM CDT
DeAnna Hinojosa says ...
Hello. A old local store recently closed its doors in my area. What would i need to do to bring a Whole Foods Market in the North Oak Cliff -Dallas Tx area? I know i can prove the need/want is here!
06/05/2013 9:30:50 AM CDT
Nic says ...
I tried to suggest a store through the Contact Us form and got rejected by your spam filter? How do I get around that?
01/25/2014 6:36:06 PM CST
Nikki - Community Moderator says ...
@NIC - My apologies for the technical issues. You can email our customer service team directly at customer.questions@wholefoods.com to submit your store request!
01/28/2014 2:03:16 PM CST
Lisa Charles says ...
I live in McDonough GA and many of my neighbors ride into town to shop at Whole Foods. There are so many developing plaza's and shopping centers in the McDonough/Stockbridge area. Help us save gas and time!!! How do we go about getting a Whole Foods Store in our area?
08/20/2014 10:16:49 AM CDT
Nikki - Community Moderator says ...
@LISA - You can submit a store request by the links provided in the 2nd question above.
08/20/2014 12:21:16 PM CDT