Whole Story

The Official Whole Foods Market® Blog

 

80 Comments

Comments

hsiaw says ...
@Margie 365 Everyday Value Peanut Butters are not part of the recall.
02/05/2009 12:29:45 PM CST
Jerry says ...
>> Diann: I can see this recall with most large supermarket brands but to see companies such as KASHI using the same lousy processing plants is very disappointing ... From Kashi's recall FAQ (http://www.kashipeanutbutterrecall.com/): "Why weren't these products recalled earlier? The products did not contain peanut butter or peanut paste from Peanut Corporation of America. Due to the expanded recall by PCA, to include all peanut products, these products were found to be involved and therefore, recalled." So evidently the scope of the recall has expanded from peanut butter and paste, to any peanut product from PCA. My favorite Kashi bar is Honey Almond Flax, which includes: "peanut flour." Evidently it came from PCA.
02/05/2009 2:53:28 PM CST
Nate says ...
@ Missy, WF Shopper.. Have you read these things??? These are tools WF uses to market their store to be better than the others. They should live up to these tenets.. http://www.wholefoodsmarket.com/values/corevalues.php#suppliers http://www.wholefoodsmarket.com/products/sourcing.php Here are some quotes. I would love some clarification from Paige regarding how WF has followed these processes in this situation: "We grade our suppliers on their quality performance. We look at customer complaints, testing results and inspection results and actually write a scorecard for every supplier. Their grades determine whether we need to increase our level of supervision with the supplier and require that they conduct additional inspections or testing on their products." "Our standards are the strongest and continuously improving. In an effort to continually improve processes, we have a senior leadership council dedicated to keeping current on the latest quality assurance developments and challenges. * Whole Foods Market takes quality very seriously. We have regular meetings with senior executives that represent our Quality Assurance, Legal, Operations and Procurement teams to discuss and systematically solve the quality challenges we face. Projects are assigned and resources are allocated for quality improvement based on the findings of the Council. * One recent innovation is our Supply Chain Code of Practice (SCCOP). SCCOP is an exclusive food safety code that embodies our desire to work with our suppliers to assure the safety of our products and full transparency in our supply chain."
02/11/2009 3:45:40 PM CST
WFshopper says ...
I am fully devoted to Whole Foods and will forever be a shopper. What people dont realize is that WFs has promised us natural and organic foods made from the highest quality ingredients. Guess what- we believe them, just like WFs believed brands like Kashi were honorable, just like Kashi believed the factory where they were getting their nuts etc. were of good quality. Whole Foods has done its part to update us every day on products that have recalled to keep their customers healthy and pulled bad products off the shelves. Some one has been on here to answer our questions and concerns. Are you going to find that somewhere else?.. I do not think so. While this is a serious problem, we need to hold our selves responsible too for relying so heavily on WFS. Nothing is guarenteed.. ever. People are just always looking for someone to blame.
02/11/2009 3:11:15 PM CST
Missy says ...
I'm really surprised that so many people are complaining about Whole Foods not being on top the peanut butter recall. Sorry, but I'm siding with Whole Foods on this one. I expect WF to carry organic and all-natural products. I'm not sure what procedures they have in place when "qualifying" a vendor as one that will have their products carried in their stores, but I'm sure there are processes in place to ensure this. What I do know is that PCA LIED on more than one occasion and KNOWINGLY shipped peanut butter and pb products that showed positive signs of salmonella in them. PCA is the greedy one in all of this - they are the ones RESPONSIBLE for the deaths and sickness that have run across this country. And as we know in the past scares with baby formula, dog food, beef, bagged spinach (organic as well), the processes used by the manufacturing and PROCESSING plants are the ones that need to be updated and policed. If I buy a product, and it's good, and I continue to buy it, my trust in that product increases. If I get a bad batch of product then, is it the grocer's fault or the manufacturer's fault? Sorry people, grow up. Whole Foods has it's processes and procedures in place to ensure, to the best of their ability, the safety and goodness of the products they SELL - they don't make them. Where was the oversight from the companies that make the products (Kellogg's, General Mills, etc) and thus rake in the money? Check the FDA recall list yourself, there's alot of well-known, well-loved products on there, and not just products that WF's carries. I shop exclusively at WF for some products, and I get organic products from my grocery-store chain for a little cheaper - but the variety and quality of the foods I purchase at WF SURPASSES those of my neighborhood Walmart, Aldi, Publix, Alberson's, Winn-Dixie. So I shop around for the best PRODUCT, not necessarily the cheapest. And I will continue to shop at WF because it offers the best organic and natural foods in one place that I can find in my town.
02/11/2009 3:32:21 PM CST
paig292 says ...
@Anne: Westsoy is owned by Hain Celestial. I checked their website and they do not list the West Soy Baked Tofu, Thai Sesame flavor, on their recall page. http://www.hain-celestial.com/press/peanut-products-safety.php You could try contacting them directly if you like.
02/11/2009 12:48:39 PM CST
Phillip says ...
To Paige Brady: What we (@Emily, @Tara, @Phillip, @Nate) are saying is that we just expected more from Whole Foods. Personally I have been shopping at Whole Foods before the was Whole Foods. In my area, the company was called Fresh Fields. I completely understand that you feel you were failed by the Federal Government and this 3rd party group OCIA, but based on your history, advertising and marketing you are SUPPOSED to be DIFFERENT! If Safeway or a club store like Walmart or Costco or a large regional supermarket chain had this happen most of we loyal Whole Foods shoppers would feel reaffirmed in our choice to shop with Whole Foods. We expect companies like that to just blindly trust others about what is organic or safe, but again, again, again we expect more from Whole Foods. Maybe you have become too big of a company to meet our lofty expectations. And that is the point of our frustration, we feel our trust has been violated. I guess we believed in you all more than we should have and that is the source of our bitterness. I hope you see our point. We are not just naysayers, we were "true believers".
02/11/2009 2:00:42 PM CST
Nate says ...
Once again, Philip states my point of view exactly!!! By the way Paige, I have seen absolutely ZERO signage in Whole Foods stores in the Peanut Butter section regarding the Recall - A sign that says - THIS IS CONFIRMED FROM UNTAINTED SOURCES would go a long way, but does not exist like you say (at least in the stores I have visited - multiple stores).
02/11/2009 2:21:22 PM CST
Alex says ...
@Paige and @Winnie: Thank you.
02/11/2009 2:39:09 PM CST
S Live says ...
What about Wild Oats peanutbutter - it was on sale as Wild Oats was phased out . . . recalled or not?
02/11/2009 2:41:08 PM CST
Stephanie says ...
I am trying to figure out if the grind your own peanut butter I have been eating is affected by the salmonella outbreak. I went to the USDA website and it says that Whole Foods Honey Roasted Peanut Butter Stock is on the list of recalled foods. I am disappointed that you cannot tell me which stores are affected, as a consumer I do not want to HAVE to do research to know if my food is safe, that should be your job. Especially when on your website logo it says, "Whole Foods - Selling the Highest Quality Natural and Organic Products." You should be able to tell me whether or not the products I eat from your stores were affected or not.
02/11/2009 3:02:57 PM CST
paig292 says ...
@Emily, @Tara, @Phillip, @Nate: We certainly understand your frustration and concerns. This is one of the largest recalls in U.S. history and many businesses in the food industry, large and small, have been affected. While we do not have complete answers now, we are researching how this happened and working with product manufacturers to assess the problems this PCA recall brings to light. Please remember that PCA is facing federal criminal charges for their actions, which include not sharing negative lab results with the manufacturers who bought their products. For our part, we immediately acted in the interest of our customers’ safety by pulling potentially affected products from the shelves as quickly as possible. At the same time, we have worked hard to communicate as much as possible with our customers through store team members, store signage, and our blog. We’ve received a few questions about organic product from the PCA plant. As a certified organic facility, PCA’s operations are audited and certified to the USDA’s National Organic Standards by Organic Crop Improvement Association (OCIA), a third-party organic certifier approved by the USDA. The standard requires that the facility prevent commingling between organic and conventional products, that organic products are protected from contamination with synthetic substances, and that the suppliers to the facility are also certified. The standard also requires that all production lines are fully cleaned between conventional and organic processing. Responsibility lies with OCIA and the USDA to determine if PCA was in compliance. We know there are still unanswered questions and we will continue to provide additional information as we become aware of it.
02/11/2009 12:21:11 PM CST
Colleen says ...
Are the Santa Cruiz Organic Peanut Butters Safe?
02/07/2009 4:21:07 PM CST
Phillip says ...
@WFshopper - For your information I HAVE CONTACTED OTHER COMPANIES. And just so you know the facts are, if you read a book, that WF is not incomparable. WF is, to quote a certain book, a facade. Do you really think WF isn't about the money?!? Who is being naive now? And yes, the USDA and OCIA are a joke, obviously. That is why I again say, WF as the largest "health food" supermarket in the country should take the lead in working with the new administration to devise a new way for our country to determine what is organic and how to better safeguard the food supply. This administration is open to this discussion, this I know to be a fact. As a final note, a proverb: To whom much is given, much is required. WF has built themselves into the leader in this field, they should lead the way.
02/12/2009 5:34:39 PM CST
hsiaw says ...
@Colleen FDA peanut butter announcement does not include any Santa Cruz Organic® peanut butter products. http://www.scojuice.com/products/peanut_butter
02/09/2009 5:25:18 PM CST
TARA PARKER says ...
to whole foods, i'm a stay home mom of 3 liitle girls and we have one income coming into our house at this time when we are clearly in a recession. i'm dissappointed that you practice the same greed like all other stores by telling us lies about your products, if your products are organic then why would they be on the national recall list? what makes you diffrent from jewels organic labels, dominicks organic labels or any other brand when you obviously get products from the same manufacturing companies. like many others i got caught up in the "Whole Foods" rainbow and now i realize your products are just like eveybody else. Think of all the money i wasted on your products when i could have gotten tainted peanut products at ALDIS for a cheaper price. I will never ever shoot my friends down again about how great whole foods is...they were right all food basically comes from the same manufacture.
02/08/2009 11:22:51 AM CST
WFshopper says ...
I said that "I think" WFs is incomparable.. after all this is a forum where people express there opinions. And in all honesty who isnt about the money?? Look at figures and other major companies that we have relied on to be honest with us. They've let us down and many never step forward and own up to it. The honorable thing about Whole Foods is that they have gone above and beyond to fix this problem as much as they can.This is where I respect them and continue my dedication as a shopper. I am done arguing about whose wrong or right here .. I am just so tired of people playing the blame game .. and I'll guarentee that any other natural food store you all shop at sells some of the recalled products!
02/13/2009 9:32:03 AM CST
Angry Organic Shopper says ...
Please add Cascadian farm Sweet and Salty bars, mixed nuts, pretzel and peanut butter, to the recall list. Although they are not listed on the FDA website, are not listed on the Cascadian Farm website and are not listed on the General Mills information line about their recalled products, they are indeed being volutarily recalled because some of the nut products used in Cascadian Farm products were sourced from the Peanut Company of America. I am glad that I was persistent enough to require verification from a person; otherwise I may have given tainted food to my children. Beware, just because an item is not on the FDA list or the company's website does not mean that it is safe. Be vigilant and protect yourself, to whatever extent that is possible. Good health wishes for all!
02/13/2009 12:30:01 PM CST
Nate says ...
@WFShopper... Actually the blame game is pretty important here considering it is people's LIVES we are playing with here! Don't fool yourself, this is a LIFE AND DEATH problem. Of course PCA lied, but I just get a little suspicious when a company that supplies/handles products for supergiants like Wal-Mart and other "no-name" brands also handle what is supposed to be "top-of-the-line" Organic products for "holier than thou" stores. Also, whats this we heard about failed inspections at PCA?? Cockroaches? Rodents? Other violations like dripping water from the ceiling?? These are things that should have been caught EARLIER before the products hit the shelves and the supplier officially dropped from supplying WF with products. AND! To keep with your point, other brands should have been removed from WF shelves until they cease usage of a supplier that has known health code violations as well. I would be interested to hear a timeline of these things including WF's response to why these things were not heeded/were unable to be heeded.
02/13/2009 1:56:19 PM CST
Sally says ...
As a small business owner (Simbree Energy Foods) and also an innocent victim of this recall I must say that none of us had any reason to believe that the pnb we were getting from PCA was not of the highest quality. We were sourcing the organic variety from a sub distributor. PCA is criminal in what they did, but we need to hold the FDA responsible for this too. They did not do their job. Because of this have put millions of people at risk not to mention the economic impact on small businesses.
02/13/2009 2:29:27 PM CST
KimK says ...
How about the peanut oil that seem to be contained in all of the Whole Foods' bulk nuts? (Roasted almonds, cashews, etc) Is peanut oil exempt from the recall? Thanks for your assistance-
02/14/2009 10:27:40 AM CST
snacksound says ...
I really hope this fiasco is over soon -- I miss the peanut Clif Bar flavors!
02/14/2009 8:17:04 PM CST
paig292 says ...
All: Please refer to our most recent blog post http://blog.wholefoodsmarket.com/2009/02/peanut-recall-21409/ for the latest on the recall.
02/16/2009 8:35:55 PM CST
paig292 says ...
@Jay: No commercial peanut butter has been implicated, including our 365 brand, which is not sourced from any PCA facility.
02/16/2009 8:35:11 PM CST
Jay says ...
PCA's Texas facility has now been implicated in the peanut safety issue. Does your 365 Organic Peanut butter source peanuts from this facility.
02/16/2009 6:35:58 PM CST

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