Delivery

ORDERING ONLINE FOR DELIVERY

From pantry goods to fresh ingredients for dinner, we are pleased to offer online ordering of groceries for fast delivery. Browse over a thousand of our most popular products or create a custom order and stock up on your Whole Foods favourites. Place the order from your computer, mobile or tablet and have your shopping delivered to your place in two hours or less. 

Shop online here

YOU SHOP, WE DROP

Bags too heavy to carry home? We have you covered! Whole Foods Market has partnered with Shutl to offer fast and convenient delivery for our customers who shop in store. Stock up on delicious, fresh organic food before getting it delivered to your door at a time of your choice.

FREQUENTLY ASKED QUESTIONS

How much does it cost?

  • If you spend over £100 and live within five miles of the store, we will deliver your shopping for free
  • If you spend less than £100 and live within five miles of the store, Shutl will charge a delivery fee
  • If you live beyond five miles, Shutl will provide an immediate quote for extra delivery costs

Will Whole Foods Market delivery my shopping?
No, Shutl will collect your shopping from the store and at an agreed time, delivery to your front door.

How does it work and how much does it cost?
Pay for your shopping and talk to a Team Member at the Customer Service desk. They will help to arrange delivery at a selected one hour window of your choice.

What can I Shutl?
We’ll Shutl pretty much anything provided it’s legal – with a couple of exceptions: No frozen foods, cakes or flowers.

Can I amend or cancel my delivery?
Once a delivery is booked it is advisable not to adjust the delivery as this will likely incur extra charges. If this is unavoidable and you wish to amend or cancel your order, please ring Shutl Customer Service on 0844 879 2211 as early as possible. Depending on the timing of the cancellation or the nature of the amendment, some additional charges may be incurred.

Can I track my order?
Yes! Once your package has been collected, Shutl will send you a link to track your delivery in real time on a GPS-enabled map.

What if I’m not in when the courier arrives?
When the courier arrives at the delivery address, we expect someone to be available to handover/sign for the package. In the event than nobody is available, Shutl Customer Services will call you and take further instructions. Please note that any changes to the scheduled delivery may incur an additional charge.  

The courier will wait at the address for up to 10 minutes free of charge.

What do I do if my courier doesn't show up?

Please ring Shutl Customer Service on 0844 879 2211

If my courier is late do I get a refund?
Shutl does not automatically offer refunds for service delay or failures, but will investigate each instance on a case-by-case basis. Any refunds will be made to the card used to make payment.

Learn more about Shutl here