Whole Foods Market has partnered with Shutl to offer fast and convenient delivery for our customers.
· You can Shutl your shopping anywhere within London.
· If you spend over £50 and live within 5 miles of the store we will delivery your shopping for free
· If you spend less than £50 and live within 5 miles of the store Shutl will charge £10 to deliver your shopping.
· If you live beyond 5 miles Shutl will provide an immediate quote for your delivery.
Will Whole Foods Market deliver my shopping?
No, Shutl will collect your shopping from the store and at an agreed time deliver to your front door. Shutl is the world's fastest, most convenient and best-loved delivery service.
How does it work and how much does it cost ?
Simply pay for your shopping and talk to a team member at the customer services desk. They will help you select a 1-hour window of your choice.
What can I Shutl?
We'll shutl pretty much anything provided it's legal - with a couple of exceptions: No frozen foods, no cakes or no flowers.
Can I amend or cancel my delivery?
Once a delivery is booked it is advisable to not adjust the delivery as this will likely incur extra charges. If this is unavoidable and you wish to amend or cancel your order, please ring Shutl Customer Service on 0844 879 2211 as early as possible. Depending on the timing of the cancellation or the nature of the amendment some additional charges may be incurred.
Can I track my order?
Yes siree! Once your package has been collected Shutl will send you a link to track your delivery in real time on a GPS-enabled map.
What if I'm not in when the courier arrives?
When the courier arrives at the delivery address, we expect someone to be available to handover/sign for the package. In the event than nobody is available, Shutl Customer Services will call you and take further instructions. Please note that any changes to the scheduled delivery may incur an additional charge.
The courier will wait at the address for up to 10 minutes free of charge.
What do I do if my courier doesn't show up?
Please ring Shutl Customer Service on 0844 879 2211
If my courier is late do I get a refund?
Shutl does not automatically offer refunds for service delay or failures, but will investigate each instance on a case-by-case basis. Any refunds will be made to the card used to make payment.