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Policies and Procedures

Registration required for all classes

On-line – Go to https://www.acteva.com/go/annapolis, select the class you would like to register for, and follow the prompts.

Phone – 410-244-2042

In-Store – Go to customer service and a Team Member will be happy to register you on line. Only at Whole Foods Market Annapolis.

Culinary Center FAQ’s

HOW DO I REGISTER FOR A CLASS?
Registration is required for all events, including those that are free. The Culinary Center reserves the right to allow participants into a class without prior registration.
Register online

  • Call Acteva at (877) 365-EVENT (3836), 9:00 a.m. to 8:00 p.m.
  • Come to Customer Service at Whole Foods Market Annapolis and register in person
  • For gift certificate redemption, please e-mail us at asiculinarycenter@wholefoods.com or call 410-224-2042
  • For gift card redemption, please come to Customer Service at Whole Foods and ask for Frances Vavloukis or email us asiculinarycenter@wholefoods.com

WHAT SKILL LEVEL ARE YOUR CLASSES?  IS THERE AN AGE REQUIREMENT?

All classes are designed for beginner to intermediate cooks unless otherwise noted on the calendar.  For those participants with little or no kitchen experience, we suggest starting with our fundamental cooking courses including our introductory knife skills class.  Advanced teen cooks are welcome to attend with our consent.  Please contact asiculinarycenter@wholefoods.com if you have a teen who would like to register for our adult classes.

WHAT IS YOUR CHECK-IN POLICY?

Doors open at the exact start time of class.  Students are seated on a first-come, first-served basis.  Please note that it can be difficult to see the stovetop from the back of the class.  We try to start as close to on-time as possible.  Doors will close 15-minutes into the start of class and it is up to the instructor's discretion to allow latecomers into class.  Refunds/transfers will not be issued for those who are not admitted to class after arriving more than 20-minutes late.  We will ask for your last name at the door and in some cases, your confirmation number. 

DO YOU ALLOW WALK-INS?

Most classes sell-out quickly, so it is best to sign-up and register in advance.  However, if space is available on the night of the class, walk-ins may be admitted on a first-come, first-served basis 15-minutes into the class and only by the discretion of the instructor.

WHAT DOES A "DEMONSTRATION" CLASS ENTAIL?

Demonstration/Lecture classes last approximately one to one hour and half unless noted otherwise.  A total of 24-30 students are seated with lots of opportunity for questions and answers.  Small tasting portions will be distributed throughout class.  We strongly advise all participants to eat before class and bring their own beverage of choice, as only water will be served.

WHAT DOES A "HANDS-ON" CLASS ENTAIL? 

Hands-on classes last approximately two to two and half hours and are limited to 10-24 students unless noted otherwise. Class is a combination of chef-demonstration and hands-on cooking in teams of 4.  All dishes created are served at the END of class.  While a "meal sized" portion is served, we strongly advise all participants to eat beforehand to avoid getting hungry.

DO I NEED TO WEAR/BRING ANYTHING SPECIAL TO CLASS?

For hands-on classes, students are required to wear flat, closed-toe shoes.  Loose, comfortable clothing is recommended.  And bring a pen to take notes!  We provide aprons, knives and equipment.

FOR A "DROP-OFF" KIDS CLASS, CAN I BE IN THE ROOM?

Unfortunately, space is tight so we request that all parents sit at our "observation tables" right outside the Culinary Center.  These big windows allow you to peer in on all the action and allow us to have some elbow room.

When registering, please register with child's name and age in parenthesis.  eg: Sally Adams (8).  Please let us know immediately if there are any food allergies we should be aware of asiculinarycenter@wholefoods.com.

FOR A CLASS THAT REQUIRES A PARENT/GUARDIAN, DO I PAY FOR MY CHILD AND MYSELF?

For our younger age group (2-5yo), we request ONE parent/guardian volunteer to join us in the room.  The parent does not have to register, we only request a reservation and payment for your child.  We cannot accommodate more than one parent/guardian chaperone due to space limitations.

When registering, please register with child's name and age in parenthesis.  eg: Sally Adams (8).  Please let us know immediately if there are any food allergies we should be aware of asiculinarycenter@wholefoods.com.

WHAT IF I HAVE A FOOD ALLERGY OR RESTRICTION?

Please immediately notify the Culinary Center if you have any food allergies or food restrictions that we must take into account during the class.  While we will make every attempt to include you in the class, we may suggest an alternate class to accommodate your specific needs.  E-mail asiculinarycenter@wholefoods.com.

WHAT HAPPENS TO THE LEFTOVER FOOD AT THE END OF CLASS?

Health and safety policy does not allow for the  Annapolis Culinary Center to package extra food for participants to take home at the end of class.  We encourage everyone to eat their fill during class! Depending on quantity, all extra food will be donated.

WHAT IS YOUR REFUND POLICY?

A full refund can be issued if requested AT LEAST 48-HOURS prior to class.  Under no circumstances will a transfer of funds or refund be issued without 48-hours notice; no exceptions.  However, we will accept a name transfer if you would like to fill your slot for the class with a friend, family member or colleague.

To request a refund, please contact asiculinarycenter@wholefoods.com.

 DO YOU EVER CANCEL CLASSES?

Although we make every effort to avoid changes to our class schedule, the Culinary Center reserves the right to cancel any class due to low registration, substitute instructors, and alter recipes due to product availability and seasonality.  Minimum participants – 8 per class. Please contact the Culinary Center Director Frances Chumley  410-573-1800 or asiculinarycenter@wholefoods.com with questions and concerns.

WHAT HAPPENS IF I AM ON THE WAITLIST?

Waitlisted participants will be notified of a slot opening as they open up.  If you do not hear from us prior to class, it most likely means a slot has not opened (or has opened and been filled by someone above you on the list).  Feel free to follow-up with us directly to check on your waitlist status or email asiculinarycenter@wholefoods.com

DO YOU OFFER PRIVATE CLASSES, KID'S BIRTHDAY PARTIES, TEAM BUILDING, ETC?

Yes, but private events must be booked well in advance.  Please contact asiculinarycenter@wholefoods.com for details or call 410-573-1800

I WANT TO RUN A CLASS OF MY OWN, DO YOU RENT THE SPACE?

No, due to liability issues, we typically do not rent the Culinary Centers to third-parties.  Please email asiculinarycenter@wholefoods.com

CONTACT INFORMATION

Frances Vavloukis, Culinary Center Specialist, 410-244-2042, email: asiculinary.center@wholefoods.com