Grocery pickup from Whole Foods Market is free on orders of any size. Additional fees apply on rush options.

Delivery orders from Whole Foods Market include a $9.95 service fee. Additional fees apply on rush options.

The service fee helps cover operating costs, including equipment, technology and other costs associated with your grocery delivery order, so we can continue to offer the same competitive everyday prices in-store and online at Whole Foods Market.

Whole Foods Market grocery delivery and pickup are available exclusively for Prime members.

Yes. Customers ordering delivery from Whole Foods Market can select “Unattended Delivery” during checkout and your order will be left at your doorstep. Note, orders containing alcohol are not eligible for unattended delivery. With curbside pickup, we’ll place your order directly in the trunk of your car.

After you place an order online, you’ll receive a notification when your order is ready for pickup. Before arriving, check in through your confirmation email or Amazon app to let us know you’re on your way. When you arrive, follow the parking signs and we’ll bring out your order. Make sure to double-check your email instructions as some stores may require you to go inside the store to pick up.

For the best pickup experience, checking in lets us know that you’re on your way, provides you with instructions on where to go when you arrive at the store, and helps to reduce your wait time. You can opt in to sharing location with us for the most seamless experience, or provide us with your ETA.

During the check in process of your pickup order, you may be asked to turn on location tracking. This lets us know when you’re heading over and helps us find you at the store, providing a seamless and quick pickup to get you on your way.

You may change, cancel or add items to your Whole Foods Market order at any point up until your shopper begins picking your groceries.

We do our best to ensure all our products are in stock at checkout, but occasionally, an item will run out after you’ve placed your online order. In these situations, our team members are trained with deep product knowledge and will suggest an item substitution. We try to substitute similar products including brand, price and flavors. You will then be able to accept or decline the replacement items in your order. If you do not want a substitution on an item, select “Don’t Substitute” during the checkout process so our team members know to skip the replacement.

If you have text messaging set up in your Amazon account, you will receive a text alert notifying you that item in your order is out of stock with a suggested replacement. You can accept or decline the replacement within the Amazon in-app chat. You can see which items were replaced in your order on the ‘Order details page’ in your Amazon account.

Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery.

Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your driver. You also have 24 hours to edit or change your tip after delivery.

No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods Market are fulfilled from each store individually so we can deliver them ultrafast. If you’ve selected items from more than one store you’ll need to select a delivery or pickup window and check out separately for each cart. You’ll receive separate order confirmations from each store.

Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery

For catering and everyday entertaining, visit the Whole Foods Market catering hub here.

Beginning May 4, 2022, a new law prohibits all stores, food service businesses, and grocery stores in New Jersey from selling or providing their customers with single use plastic and paper carryout bags. The New Jersey law applies to both in-store shopping and online pickup and delivery orders. We are not currently charging additional fees for reusable bags on any online pickup or delivery orders in New Jersey. For more information about the New Jersey law, visit the New Jersey Department of Environmental Protection’s website.

No, we are unable to accept return of the bags at this time.

Yes, SNAP EBT payments are accepted for SNAP-eligible products on delivery and pickup orders in U.S. Whole Foods Market locations. To shop, visit our SNAP page here. For more information, visit the SNAP EBT FAQ page here.

No, USDA requirements prohibit using your SNAP EBT funds to cover shipping, delivery or service fees.

If your question still isn't answered or you're having trouble with your account or order, you may contact us here.