Thanks for shopping Whole Foods Market for Thanksgiving. Here are answers to some commonly asked questions about online ordering, store hours, special diets, reheating instructions and more.
New lower prices on turkeys:
Q: What turkeys have lower prices?
A: Most whole turkeys and whole organic turkeys in our stores, excluding brined, cooked, heirloom, heritage and kosher turkeys.
Q: How long will the lower prices be available?
A: The lower prices are the new everyday price! Turkeys will be available while supplies last.
Q: Can I reserve a turkey online?
A: Yes, turkeys can be reserved online for pick up in-store. See all the available turkeys and reserve yours here.
Q: I heard about a special price for Amazon Prime members. Where can I learn more?
A: Now through November 26, Amazon Prime members can get select whole turkeys for $1.99/LB and select whole organic turkeys for $2.99/LB when they present a coupon at purchase in-store. You can find more information about the deal and Prime membership here.
Q: When can I reserve my meal?
A: Pre-ordering for Thanksgiving is now closed in most areas. Visit your local store to shop their selection of turkeys, sides and desserts still available. Find your local store here.
Q: Yikes! I forgot to order the pumpkin pie! Is it too late to make a change to my order?
A: If your order is scheduled for pickup within the next 24 hours, it’s too late to add items to your order online. Not to worry, though! Our stores will have plenty of extra sides and pies on hand for any last-minute additions to fill out your feast. If you’d like your local store to set something aside for you just to be safe, stop by or give them a call and they’ll be happy to help. Find your local store here.
Problems with the order:
Q: Oh no! I just got home and part of my order is missing! What do I do?
A: We're so sorry there was a problem with your order. Please reach out to your local store as soon as possible so they can help make it right. Find a list of store phone numbers here. If it’s within 24 hours of the big day, we recommend you call your local store immediately for the fastest response, as many of our stores close early on Thanksgiving Day.
Q: There aren’t any reheating instructions with my meal. What do I do?
A: Instructions for reheating should be included in the package with your meal — if you don't see them, your local store has them on hand or you can download a copy here. Reach out to our customer care team by clicking here or give us a call at 1-844-WFM-TALK and we will be happy to assist you.
Q: I thought this turkey was fresh and it seems frozen solid!
A: Don’t be alarmed if the surface of your fresh turkey seems icy. Fresh turkeys are kept just below freezing to maintain a crust of ice on the surface, which easily thaws when stored in your refrigerator. Turkey meat, according to the National Turkey Federation, doesn't freeze at 32°F, but at a temperature closer to 26°F.
Q: What are your store hours on Thanksgiving Day?
A: Most of our stores are open on Thanksgiving Day, but a handful will be closed, and all will be closing early so our Team Members can enjoy dinner with their families. Check your local store’s page on our website for their holiday hours. Find your local store here.
Q: What's the difference between organic, heirloom and kosher? How much turkey do I need?
Q: How long do I need to plan to defrost a frozen turkey?
A: If thawing your bird in the fridge, you should plan for 1 day of thawing for every 4 pounds of turkey, so a 12–16 pound bird will take 3–4 days to thaw. Once the turkey is thawed, it’s safe to keep in the fridge for another 1–2 days, so err on the side of starting early to ensure a ready-to-cook bird on the big day.
If you’re shorter on time, you can thaw your turkey by submerging it in cold water. Plan for 30 minutes per pound. Make sure the turkey is in a leak-proof, sealed plastic bag (you don’t want a waterlogged bird), and submerge the wrapped bird in cold tap water. Change the water every 30 minutes. The turkey should be cooked immediately after it’s thawed. With this method, a 12–16 pound bird should be ready to cook in 6–8 hours.
For more information on safely thawing and cooking your turkey, check out the USDA’s handy guide here.
Q: Will my holiday meal come heated or will it be cold? How will it be packaged?
A: All items in your holiday meal are refrigerated so they will be cold when you pick them up and reheating instructions are included. Be sure to allow time for reheating each dish before your meal. Many of our dishes can be reheated right in the packaging, while some may require your own pot or pan. You can find out more by clicking here.
Q: How should I prepare my meal?
A: Instructions for reheating are included in the package with your meal. You can also download instructions here.
Q: I have a guest who is Vegan. Which items on your menu are appropriate for my guest?
A: Vegan items are labeled on our holiday menus and and we can provide a full list of ingredients for any dish. Please keep in mind that all of our holiday dishes are prepared in kitchens that process ingredients containing certain allergens.
Q: I have a guest who is Gluten Free. Which items on your menu are appropriate for my guest?
A: Some menu items are made from ingredients that do not typically contain gluten, like vegetables. However, please note that all of our holiday dishes are prepared in kitchens that use ingredients containing gluten, as well as other allergens. We are not able to accommodate guests with severe allergies or modify dishes to meet special dietary needs.
Q: That was delicious. How long will the leftovers last?
A: Your turkey leftovers should be good for 3–4 days in the fridge or for 3–6 months in the freezer. For other dishes, check out our handy online guide, Serving Prepared Foods Safely.