Whole Story

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Metairie Team Helps Save Starving Kitten

By Rachael Gruver, May 15, 2011  |  Meet the Blogger  |  More Posts by Rachael Gruver
Rachael is part of our team dedicated to answering emails, letters and phone calls from our customers. My job is all about talking to our customers and helping them get answers to their questions or concerns. I love my job, but I don’t think it’s a secret to anyone that customer service is a stressful line of work! When customers call me, they may have already talked to their local store and/or their nearest regional office and they haven’t yet been able to get a resolution to their concern. So, as a rule, the people I talk to can be pretty mad at times. So, I relish the customers who take the time to call us with their compliments. Of course, it’s always nice to talk to someone who is kind, but these calls are especially nice because most of the customers who call to compliment us tell me about how awesome our Team Members are. Of course, I know how great they are but there’s something special about hearing our customers share their perspective about how our Team Members have gone far beyond the call of duty to help them in some way. One caller I talked to the other day really pulled at my heartstrings more than most and made me feel warm and fuzzy about what great people we have working for us. She said I could share the story in this blog post, so here goes. I am a huge animal lover and would, without hesitation, describe myself as a “crazy cat lady.” I got a call from a customer of our Veterans store in Metairie, Louisiana named Gin. Gin has been rescuing kitties in her neighborhood, as many are still displaced because of Hurricane Katrina. A few weeks ago, she found a ten-day-old orphaned kitten that she named Tini because of her tiny size. Because Tini was so young and had not been weaned, it was a struggle to keep her hydrated and alive. When Tini hit a very low point one day, Gin’s vet advised she feed her pumpkin and electrolyte water immediately. Gin called a few other grocery stores looking for someone who would gather the items for her, charge her credit card, and meet her outside because she had Tini in the car and did not want to leave her. After three stores refused, Gin called our Veterans Whole Foods Market store. Gin said our Shift Manager on duty got her the items, charged her card over the phone, and was outside waiting when she pulled up with Tini in the car. Gin was able to feed her right there in the car in our parking lot. A few days after finding Tini, Gin also found one of Tini’s brothers. Both kittens are about five weeks old now and are still getting their strength up, but will hopefully be thriving soon. Gin told me that everything else she had tried up to that point to keep Tini hydrated had not worked, and if our store had not come through for her, she doesn’t think Tini would have lived. After we talked Gin emailed me some photos of Tini and her brother, For me, the picture of brother and sister snuggling speaks for itself. I feel so good knowing our Veterans team helped give these sweet siblings a second chance. Truly, our Team Members are really, really awesome.
Category: Random Stuff

 

21 Comments

Comments

Cathy says ...
Thanks to Metairie peeps! The "Crazy Cat Lady" of the Carolinas salutes you!
05/16/2011 6:43:29 AM CDT
chassie says ...
wow! what a heart warming story! made my day!
05/18/2011 12:00:22 PM CDT
Chris says ...
Cool Story! Those who cared came through, and deserve gold stars.
05/18/2011 10:16:48 PM CDT
Gin says ...
Aaaawwww, you all are going to make me cry! I don't think I did anything more than anyone else in my position would do...I am just thankful that WF was there for these little kittens when they needed it most. I rescued another 10 day old kitten a couple of days ago. A friend is caring for it since I've sprained my ankle (again) and am on crutches (again) but this kitten seems to be doing much better than the first 2 were. I am happy to report that Dixie (formerly Tini) is in her new home and absolutely thriving...you would never know she had ever been ill and Aristotle (formerly Brother) is sitting on my lap as I type, snoozing completely healthy and gaining weight. This little guy has no fear at all! He is the sweetest little guy and I am so thankful that he's here! Thanks again to Whole Foods...Ari wouldn't be here (nor would Dixie) without you!
05/26/2011 4:14:49 PM CDT
Kathleen Klaus says ...
Thank you so much for what you did to save this precious little life!! You are truly angels. This is just one more reason why I love working for Whole Foods Market!!
05/15/2011 10:05:46 AM CDT
Amanda says ...
awww those babies are so sweet! this is such a great story, and a perfect example of why WF is the best grocery story ever.
05/15/2011 11:46:57 AM CDT
Marilyn Pruitt says ...
What a great story! I hope Tini and her brother find a wonderful home together. Kudos to the folks at the Veteran's store who helped someone (and these tiny creatures) in her time of need.
05/15/2011 11:49:53 AM CDT
Chad Lewis says ...
It's nice to see that the pumpkin and electrolyte water has really helped. Tini was really small when she came that day. I've been wondering how she turned out. She has really grown. I'm glad that she also found her brother too. I could tell that Gin really cared and it was amazing to see how carefully she nursed Tini. That made my day...
05/15/2011 2:51:53 PM CDT
Chuck Dizzle says ...
Love to see stuff like this. Great story. Awesome pictures.
05/15/2011 7:59:50 PM CDT
Michelle says ...
Gah! This totally made me cry, in a happy way of course. Thanks for posting Rachel and I am so glad you got to be the one to take the call.
05/16/2011 6:28:34 PM CDT
Gin says ...
The staff at the Metairie store really came through for these kittens and without a doubt Tini and her brother would not have survived without the assistance of Whole Foods. They are well, thriving and you would never guess that they had ever been ill. I cannot thank you all enough!
05/16/2011 7:57:31 PM CDT
Kerry says ...
Gin is one of my closest friends; I cannot say enough wonderful things about her. Her strong ethics and willingness to help whenever/wherever she can is amazing. She has been known to go without eating because her own grown cat needs meds or food. She spends her money at companies with good corporate ethics and animal ethics (CASE IN POINT) and she believes in education of the consumer! THANK YOU, WF, for helping Gin help these kitties. She is an angel and you all are angels for helping her. :)
05/16/2011 8:30:23 PM CDT
Mary says ...
What a touching story! A local rescuer gave me a recipe for rescued kittens that involves goats milk, plain yogurt, egg yolk, Karo syrup and 100 % pumpkin puree. All the kittens I've rescued have thrived on this formula.
05/17/2011 8:48:05 AM CDT
Happy Herbivore says ...
Gin is AMAZING! The world needs more compassionate, selfless, caring people like her.
05/17/2011 11:21:04 AM CDT
Mariko says ...
Sometimes a good deal goes a lot further than people realize. In this case it saved a life. The customer service is why I enjoy shopping WF (that and the healthy selections). Keep it up WF!!!
05/17/2011 3:55:09 PM CDT
Gin says ...
I just wanted to make sure to call out VCA Causeway Animal Hospital for going above and beyond for these kittens and they did it again today! Aristotle (Ari) hasn't been feeling well the last couple of days. He seems to 'run hot' but he seemed to me to be hotter than usual. I am not making money like I used to so going to the vet is kind of a huge financial issue for me right now. I called the vet and told the doctor was Ari's symptoms are and they advised me to bring him in. HE HAS A FEVER OF 104.2! Tested negative for feline leukemia and feline aids (tested for it because he was a stray for the initial weeks of his life) The determination is that its a fever of 'unknown origin' They sent me home with Ari and 10 days work of antibiotics just to be safe...and I am so lucky that they are working with me on payments...The combined vet bill for Ari and Dixie stands at $450.00. WAY more than I can afford. I am lucky that they are taking the money as I can get it to them...this is a bill that will be a long time being paid off...but when I look at Ari and when I see pictures of Dixie, its definitely worth it!
06/04/2011 1:31:11 PM CDT
Linda says ...
Just one of the many reasons why I love working for Wholefoods! Great job by the team members and also my respect to Gin who went above and beyond to save these 2 kittens. The world needs more people like you.
05/20/2011 2:48:34 PM CDT
Vicki says ...
Love that! Inspiring!
07/03/2011 11:51:10 AM CDT
Heather says ...
that is the sweetest picture ever, and a wonderful story.. It warms my heart to know that there are people helping strays and the needy still today! thank you!
10/17/2011 2:37:44 PM CDT
Gin says ...
UPDATE: The kitties (I ended up rescuing the entire litter of 4...3 girls and 1 boy) turned one year old this week so I thought I'd post an update. Dixie (Tini) is living with a friend of mine here in the NOLA area. Aristotle (brother) lives with me and is so active! He literally climbs the walls at times! The final 2 sisters Eclaire (she had a badly injured eye when we rescued her and it had to be removed) and Belle went to live with a friend of mine near Shreveport. Eclaire was used in a TV pilot and I'm told she hit all of her marks and cues and that they never had to cut because of her! Just an FYI and a shout out to RED ROVER (www.redrover.org)they provided a good chunk of the money to pay for the surgery for Eclaire. The rest of the money came from donations from local people here in the New Orleans area. (Thankfully since I'm STILL paying off the vet bill for Dixie and Ari lol)without you all, she would have died because her eye kept getting infected so everyone who donated is as much responsible for saving her life as I am...Just like Erica and Paul are for giving Ari's sisters forever homes! <3 To Whole Foods...if you would like to see photos of the kitties all grown up, please email me and I'm happy to send them!
04/07/2012 7:58:33 PM CDT
Gin says ...
It is with a very heavy heart that I report that Ari became suddenly ill last week. After a blood transfusion and being at the vet every day, he lost his battle Friday July 13 2012 at 415PM. He was just over 15 months old and he died in my arms - his favorite place to be. I am distraught and heartbroken. His sisters however are still thriving. We know that Ari was bleeding internally but not why and were, dispite heroic efforts by Dr Norris at Ark Animal Hospital unable to stop the blood loss. I miss him so much and cannot believe that he's not soaking up the sun in the window or playing with his toys in the bath tub (it was like his own little skate park). I just wanted to give a...final...update. THANK YOU WHOLE FOODS, without you I wouldn't even have had him for the 15 amazing months that he was in my life.
07/22/2012 10:05:45 PM CDT