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Conditions of Use

Effective June 1, 2021.

Whole Foods Market Services, Inc. (with its affiliates, “Whole Foods Market,” “we,” “our,” or “us”) distributes and sells products, and provides products and services to you when you visit or shop on our websites or at our stores, or use software we provide in connection with any of the foregoing (collectively, the “Service”). By using the Service, you agree, on behalf of yourself and all members of your household and others who use any Service under your account, to the following conditions. Please read these conditions carefully.

These Service Terms and the Amazon.com Conditions of Use (together as they may be changed over time, the “Terms”) govern your use of the Service. Whole Foods Market is an affiliate of Amazon Services LLC and the Service is also an Amazon Service for the purposes of the Amazon.com Conditions of Use. These Service Terms will take precedence over any conflicting provisions of the Amazon.com Conditions of Use. If you are located in Canada, the Amazon.com Conditions of Use shall refer to Amazon.ca Conditions of Use instead and the Amazon entity shall be Amazon.com.ca, Inc. instead of Amazon Services LLC.

In some instances, both the Terms and separate terms will apply to your use of the Service (“Additional Terms”), and will become part of the Terms. To the extent there is a conflict between Additional Terms and any other Terms, the Additional Terms will control unless they expressly state otherwise.

Diet and Health Release

Because some of the information on the Service may relate to modifications to your diet, you agree to use your good judgment and reasonable care, including seeking counsel from your healthcare providers, prior to making any changes to your diet or lifestyle. No information on the Service is intended as medical or healthcare information or advice. Please consult your healthcare professional(s) regarding all matters related to your diet and health, including without limitation herbal and nutritional products. You agree not to rely on any information on the Service to make health-related decisions.

Disputes

Any dispute or claim arising from or relating to these Terms or your use of the Service is subject to the dispute resolution, governing law, disclaimer of warranties, limitation of liability and all other terms in the Amazon.com Conditions of Use.

Any dispute or claim relating in any way to your use of the Service will be adjudicated in the state or Federal courts in King County, Washington, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.

How to Serve a Subpoena or Other Legal Process

Whole Foods Market accepts service of subpoenas or other legal process only through our national registered agent, CT Corporation. Subpoenas or other legal process may be served by sending them to the appropriate CT Corporation office. If you do not know the appropriate CT Corporation office, please contact the office of your Secretary of State.

If you are in Canada, Whole Foods Market accepts service of subpoenas or other legal process only through attorneys, Blake, Cassels, & Graydon LLP, 199 Bay Street, Suite 4000, Toronto, ON, M5L 1A9, Tel: 416-863-2400.

Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information and IP address and complete time stamps.

Notice and Procedure for Making Claims of Intellectual Property Infringement

If you believe that your intellectual property rights have been infringed, you may submit a written claim to our Copyright Agent at:

Legal Department Whole Foods Market Services, Inc. 550 Bowie Street Austin, TX 78703-4644, United States or, by fax to 512-482-7996; or, by email to legal@wholefoods.com

Written claims concerning copyright infringement must include the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;

  • A description of the copyrighted work that you claim has been infringed upon;

  • A description of where the material that you claim is infringing is located on the site;

  • Your address, telephone number, and e-mail address;

  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed upon.
Contacting Us and Customer Service

If you have any concerns about Whole Foods Market or your use of the Service, please contact us at:

Whole Foods Market Services, Inc. 550 Bowie Street Austin, TX 78703-4644, United States (Attention: Legal Counsel)

Or click here for a contact us form.

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