Whole Story

The Official Whole Foods Market® Blog




Nikki - Community Moderator says ...
@GRANVILLE- Since our products vary between locations, check with your local store to see what they can suggest for quickly shopping in their store. Some stores might have an area where they feature soy-free products.
06/13/2013 4:53:37 PM CDT
Dee Dal says ...
Thanks SO MUCH for this info! Could you please clarify some info you posted? I ask because on a nut allergy forum I was concerned by what they said about Whole Foods allergen labeling regarding the voluntary "Produced in..." or "May contains..." statements. You say ..."Here’s a quick rundown of the three statements you’ll see on most of our 365 Everyday Value® products" and then you list the CONTAINS [ALLERGEN(S), PRODUCED IN A FACILITY THAT PROCESSES [ALLERGEN(S)] and MAY CONTAIN [ALLERGEN(S)] statements. Okay, so if I understand correctly... a 365 product could still have allergens present in the facility but the voluntary "Produced in..." and/or "May contains..." statements may still be absent from the product label due to a lack of space on the label - is this correct? If it is, then I know I need to call/email you (& Cust. Info Team) when I want to buy something like olives, for example, where I know olives by themselves do not contain peanuts or tree nuts, but they might have been handled/packaged in a facility or run on a line that handles nuts too. In which case, I cannot risk eating it because of the severity of my allergy (per my allergist). Thanks in advance for your follow-up! P.S. I just want to say that It would sure be a lot easier, more productive and less time-consuming for everyone if these "voluntary" statements were required by law, LOL!!! (HOPING!!!)
01/09/2014 3:21:07 PM CST
Nikki - Community Moderator says ...
@DEE - Thanks for your question! You are correct – there are times where we may not include a voluntary facility advisory statement due to a lack of space on the label. You should also watch out for products that contain meat. Products with meat are regulated by the USDA rather than the FDA and the USDA does not approve any facility advisory statements on food labels. If you have any questions about a 365 product or label you’re not sure about, don’t hesitate to reach out! You can call us at 512-542-0878 or email customer.questions@wholefoods.com and we’d be happy to help. Thanks!
01/17/2014 11:52:19 AM CST
Laura says ...
I was stunned to read this: "You’ll see voluntary statements on most of our 365 Everyday Value® and Whole Foods Market™ brand products. There are a couple of exceptions to this, such as when there’s not enough label space, so if you don’t see an allergen statement on the package please call or email me and the Customer Information team so we can double check the product for you." In other words, consumers cannot rely on your labeling, and must call every single time we don't see an advisory label? You have created a dangerous situation. When shoppers see these "shared facilities/equipment" warnings on some of your store brands, they will naturally assume that it is Whole Foods' policy to include those labels when necessary -- and will assume that if they don't see such a warning, the product is safe. It would be better to have no advisory labels at all--so that we know we need to call-- than to do it only some of the time. The latter creates confusion.
03/02/2014 3:48:49 PM CST
Leanne says ...
Whole Foods, it's clear to me that you simply do not have your act together when it comes to dealing with allergens. You're inconsistent and careless! How can people with food allergies possibly feel safe eating anything from your store when your staff clearly isn't trained, you're inconsistent with labeling due to the amount of space on the label, and you tell food allergy sufferers that they can't trust anything in your store to be safe so they should call the manufacturer about every single product they buy. The previous commenter's story about the walnuts on the birthday cake is the deciding one for me. You're fortunate the allergic child didn't die and the family didn't sue you. No thanks. I'll go to Trader Joe's or my local store instead until you get your act together. With the reputation you have and the prices you charge, this is a huge miss for you.
03/11/2014 2:01:37 PM CDT
Suzanne Dunn says ...
Fresh Seafood advertising and displaying in Wholefoods is not healthy for people with shellfish, fish allergies. Your seafood should have better coverage to reduce the exposer of allergens particles and smells. Your Glenn Mills store has a very open seafood area in the produce area. Because of a shell fish , fish allergy I developed 2013 that has gotten progressively worse from exposure I can't go into Wholefoods Glenn Mills PA. Even my husband who will pick some of our groceries recently said while in the middle of the store in the cereal aisle he could smell seafood. I once had a bad sneezing attack near dairy because the smell was strong in the a.m. Now I just don't go in a store I use to enjoy visiting. Can't there be something done about this? Why is open seafood near open produce. Some of the shellfish in Glenn Mills is even at a child's level raw and open easy to touch or pickup. Please advise on what can be done to improve the problem in your store. Fresh Market Glenn Mills keeps there seafood in a closed case. Why can't Wholefoods offer the same protection?
04/25/2014 7:38:06 PM CDT
Nikki - Community Moderator says ...
@SUZANNE - Thank you for this feedback. The store display is set up by each store location. Definitely let the Glen Mills store know your thoughts and they will be happy to help!
04/28/2014 3:29:40 PM CDT
Kay McEarly says ...
I've been gluten free for four years due to celiac disease. I have lived with it successfully and found many prepared foods that I enjoy. It was difficult in the beginning as certain brands were awful and other brands were quite good. Now I am starting over. Recently learned that eggs and dairy are my newest allergies. I hate to cook. Does anyone review prepared foods for these specific allergies??? I am at a lose as to what to sample first. It took quite a while to determine what tasted best in gluten free foods...any input on reviews of dairy free, egg free, gluten free prepared foods would be appreciated.
06/30/2014 1:34:00 AM CDT
ann marie ratchford says ...
My son is allergic to peanuts tree nuts, soy protein/flour, many snacks and food items contain trace amounts and we a limited. Does your store give us more shopping options with these allergies, since I have never been to a whole foods market. It is very disappointing to pick up every box of cereal in a store and everything has a trace of nuts and soy!!! Thanks
08/26/2014 6:47:44 AM CDT
Nikki - Community Moderator says ...
@ANNMARIE - We should definitely have someone at your local store that can help find the nut free options for you. It's possible they are in the same section as the gluten free items. Someone at the store will be happy to help!
08/26/2014 12:26:48 PM CDT
Amy Lederman says ...
Are your 365 semi sweet chocolate chips nut free? It does not indicate on the package either way. Thanks!
02/22/2015 11:32:26 AM CST
Nikki - Community Moderator says ...
@AMY - There are no peanuts or tree nuts in the facility for that 365 product.
02/24/2015 11:27:25 AM CST