Whole Story

The Official Whole Foods Market® Blog

Customer Letter Brings Pause to the Day

I work on the team in our Global Headquarters that answers customer emails, calls, and letters sent to our office. As I'm sure you can imagine my job can get hectic at times. However, I recently received this letter from one of our customers. When I opened the letter it brought a moment of pause to my day. I found customer Janyne's story so touching. Her letter is a beautiful reminder that the little things we do, even if they seem little to us, can make a big difference to others, and if we treat people with compassion and love it will not go unappreciated. I thought the kindness shown by the Team Members in our Raintree store to Janyne's family was worth sharing. After opening the letter I shared it with many of my fellow Team Members in the office, and now I'd like to share it with you - a little message of love and caring on Valentine's Day.

To whom it may concern:

This letter is being written to acknowledge and thank the employees of the Whole Foods Market in Scottsdale, Arizona. Last fall I traveled to Scottsdale to help care for my 94 year old mother, Myrtle Jenkins, who had been placed under in-home hospice care. While there, I accompanied my father to the Whole Foods Market where he and my mother had shopped for the past five years. I assumed that my elderly parents were well recognized in the store, since few who reach that age are out doing their own shopping, let alone driving themselves to the store! When we began checking out, the cashier asked me about my mother and he was visibly shaken at learning she was nearing death. I was certainly taken back by this show of concern from a store employee!

A week or so later, my father once again returned to the store and as he was checking out, realized that a bouquet of flowers had been placed in his cart. When he told the cashier that the flowers had been mistakenly placed there, he was told that they were for my mother-from the store employees. Though we were extremely grateful for the kindness, we did not think that my mother would even be aware of the flowers, as she had very minimal sight at that point. To our surprise, she became quite animated and asked to touch them, then requested they be placed where she could see them-even asking about them during the days that followed.

It is a tribute to your employees, and I believe corporate vision, that this kindness was shown to my mother and our family. Thank you! My mother died November 4th, and my father has since then relocated to Roseville, California where my brother who lives close by has been sure to help him locate the nearest Whole Foods Market. I am sure the employees there are starting to recognize Kenneth Jenkins, the elderly, bent figure with the ready smile.

Again, thank you for the kindness shown to my family.

Sincerely,
Janyne McConnaughey, Ph.D.