In our constant quest to make Whole Foods Market even better, we make a practice of consulting the real experts — our customers.Think about it — who better to help us improve our stores than the people who use them? That’s why shoppers are invited to join us for light snacks and good conversation.
When: Thursday November 13th, from 6pm – 8pm
Where: Your local store
This won’t be the first time we’ve invited shoppers to share feedback over snacks. We hosted a similar event last year, and found that customers were full of good ideas. Your suggestions ranged from faster checkout times to more special diet options and more variety on the hot bars.
It didn’t take us long to put your ideas into action. For example, in response to requests for faster checkout times, we enhanced training and support for our cashiers and baggers. We added new back-up cashiers and even created a new position. The “Front Runner” is a dedicated team member who provides an extra level of service at the register. Similar to the concierge in a hotel, the Front Runner helps with all kinds of customer needs, from checking a price to assisting customers to their cars.
With all of this positive momentum from last year, we’re looking forward to hearing from you again this year. If you can, please take a moment to stop by your local store on November 13th from 6pm-8pm to meet with the store leadership team and tell them what’s on your mind.
For additional details or any questions, please contact the customer service team at your local store.
Have a suggestion but can’t make it to the event? Tweet your suggestions with the hashtag #wfmwishlist or leave us a note in the comments.