We're here to help. FAQ: Meals & Catering

All items in your order are refrigerated, so they will be cold when you pick them up. Be sure to allow time for reheating each dish before your meal. Many of our dishes can be reheated right in the packaging while others require a separate pot or pan.

Orders can be canceled online up to 48 hours before your scheduled pickup time. You will need your order number (found in your confirmation email), email address and billing zip code handy. Unfortunately, we can't offer refunds for orders canceled less than 48 hours before the scheduled pickup date and time or for orders that are not picked up.

To view your order, make changes to the pickup time or cancel an existing order, visit www.wholefoodsmarket.com/shop/find-order .

Detailed information on your store’s pickup process will be included in your order reminder email 72 hours prior to your scheduled pickup.

For pickup orders placed on Whole Foods Market on Amazon.com, some locations offer curbside options. See amazon.com/wholefoods for details.

Meals, entrees, sides, appetizers, platters and desserts reserved online at shop.wfm.com can only be picked up in the store. Visit shop.wfm.com to review our menu and place your order.

Reheating instructions for our Everyday Catering can be viewed here . You can also give us a call at 1-844-936-2428, and we will be happy to assist you.

Vegan items are labeled on our menu. If you wish to review the list of ingredients in a specific dish, give us a call at 1-844-936-2428, and we will be happy to assist you. Keep in mind that all of our dishes are prepared in kitchens that process ingredients which may contain allergens such as milk, eggs, fish, shellfish, nuts and gluten, as well as other allergens. We are not able to accommodate guests with food allergies or modify dishes to meet special dietary needs. Instead check out our frozen section and grocery aisles for packaged products that meet your needs.

Some menu items are made from ingredients that do not typically contain gluten, like vegetables. However, all our dishes are prepared in kitchens that use ingredients containing gluten, as well as other allergens. We are not able to accommodate guests with severe allergies or modify dishes to meet special dietary needs. Instead check out our frozen section and grocery aisles for packaged products that meet your needs.

If your order is scheduled for pickup within the next 48 hours, it’s too late to add items to your order. Luckily, our stores will have extra sides and desserts on hand for any last-minute additions to fill out your celebration. Please note that varieties offered in store may vary. If you’d like your local store to set something aside for you, give them a call. They’ll be happy to help. Find your local store .

We’re so sorry there’s a problem with your order. Please contact your local store as soon as possible so they can help make it right. Find your local store's phone number .

We’ll hold your order until the store closes. When you’re on your way, let us know by checking in via the Amazon app. You will be charged for any order that isn't picked up.

Don’t be alarmed if the surface of your fresh turkey seems icy. Fresh turkeys are kept just below freezing to maintain a crust of ice on the surface, which easily melts when stored in your refrigerator.

If thawing your bird in the fridge, plan for 1 day of thawing for every 4 pounds of turkey, so a 12- to 16-pound bird will take 3–4 days to thaw. Once the turkey is thawed, it’s safe to keep in the fridge for another 1–2 days. Err on the side of starting early to ensure a ready-to-cook bird on the day of your celebration.

Short on time? You can thaw your turkey by submerging it in cold water. Plan for 30 minutes per pound. Make sure the turkey is in a leak-proof, sealed plastic bag (you don’t want a waterlogged bird) then submerge the wrapped bird in cold tap water. Change the water every 30 minutes. The turkey should be cooked immediately after it’s thawed. With this method, a 12- to 16-pound bird should be ready to cook in 6–8 hours.

Turkey leftovers generally should be good for 3–4 days in the fridge or for 3–6 months in the freezer.

Keep hot foods between 140°F and 165°F until serving time. Cold food should be held at 40°F or colder.

Make sure there are plenty of serving utensils to help your guests serve themselves without mixing foods from different dishes.

The absolute maximum time for leaving prepared foods at room temperature is 2 hours—including time for preparation, serving and eating. Discard any perishable foods left at room temperature longer than 2 hours.

To maintain deep chill (35°F) store turkeys in the coldest spot in fridge, turned down as low as possible, or store in a secondary fridge or freezer.

In order to distribute traffic more evenly, we have limited the number of pickup windows in each time slot.

To ensure the safety of our customers, we are offering multiple pickup stations in stores for orders placed on shop.wfm.com . Some stores offer curbside pickup on prepaid orders. Detailed information on your store's pickup process will be included in your order reminder email 72 hours prior to your scheduled pickup.

For pickup orders placed on Whole Foods Market on Amazon.com, some locations offer curbside options. See amazon.com/wholefoods for details.

You can place an order on our catering home page on Amazon.com.

To change your pickup date/time, go to your Local Store Orders page under Your Orders. Navigate to the order you would like to update and select “Track or view your order”. You can update your pickup time and date by selecting Edit under Pickup Address. Be sure to confirm your selection to save your new pickup time.

Orders set to be picked up in less than 48 hours are not able to be modified.

Items cannot be removed from your order once the order has been placed. If you would like to remove items from your order, please cancel your order and place a new order with the desired items. You can cancel your order by selecting “Need help with this order” on your order page.

To add items to your order, go to Your Local Store Orders page and select the order you’d like to modify. Orders set to be picked up in less than 48hrs are not able to be modified.

You can find a handy servings chart to help you decide how much to buy here .