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We're here to help. FAQ: Grocery Delivery and Pickup

Grocery Delivery and Pickup

Amazon Prime members can place an order for delivery or pickup through Amazon at amazon.com/wholefoods or through the Whole Foods tab in the Amazon mobile app. Select your ZIP code, add items to your cart, then choose a delivery window and check out.

Starting October 25, 2021, delivery orders from Whole Foods Market will include a $9.95 service fee. Additional rush fees apply on 1-hour delivery orders. Grocery pickup will continue to be free for Prime members on orders over $35

The service fee helps cover operating costs, including equipment, technology and other costs associated with your grocery delivery order, so we can continue to offer the same competitive everyday prices in-store and online at Whole Foods Market.

When you’re ready to place your order, follow these steps:

  1. Open the Amazon app or visit amazon.com/wholefoods to start shopping.
  2. Be sure to select “Change to Pickup” and your preferred store in the banner at the top of your screen.
  3. After filling your Whole Foods Market cart, move to checkout and choose your preferred pickup time from the available options.

No, grocery pickup from Whole Foods Market remains free for Prime members on orders over $35. Additional fees continue to apply to rush options.

After you place an order on Amazon, check in through your confirmation email before heading out. When you arrive, follow the parking signs, and we’ll bring out your order (make sure to double-check your email instructions as some stores may require you to pick up inside).

Delivery or pickup options may be unavailable due to increased demand. New slots are released throughout the day so continue to check back for availability. We apologize for the inconvenience and thank you for understanding.

Inventory may be limited or unavailable due to increased demand. We apologize for the inconvenience and thank you for understanding.

Contact Whole Foods Market Customer Care at .

Beginning May 4, 2022, a new law prohibits all stores, food service businesses, and grocery stores in New Jersey from selling or providing their customers with single use plastic and paper carryout bags. The New Jersey law applies to both in-store shopping and online pickup and delivery orders.

If you’re shopping in-store, customers will need to either bring a reusable bag from home or purchase one at Whole Foods Market. We offer a wide selection of reusable grocery bags in a variety of colors and sizes. Just pick one up at the checkout in your store.

If you’re shopping online, your grocery pickup and delivery orders will now come in reusable bags that comply with the law.

No, we are not currently charging additional fees for reusable bags on any online pickup or delivery orders in New Jersey.

No, we will be unable to accept return of the bags at this time.

For more information about the New Jersey law, visit the New Jersey Department of Environmental Protection’s website .

Yes, SNAP EBT payments are accepted for SNAP eligible products on delivery and pickup orders in U.S. Whole Foods Market locations. To shop, visit our SNAP page here . For more information, visit the SNAP EBT FAQ page here .

To use your SNAP EBT card, visit www.amazon.com/snap and follow the instructions on the screen. If you are not already an Amazon customer, you will need to create an account. There are also opportunities to add an EBT card during checkout or in your wallet.

No, USDA requirements prohibit using your SNAP EBT funds to cover shipping, delivery, or service fees. Click here for more information on using SNAP EBT on Amazon.

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