product-info_badges_FINALproduct-info_badges_FINAL product-info_badges_FINALproduct-info_badges_FINALproduct-info_badges_FINALproduct-info_badges_FINALAsset 1product-info_badges_FINAL

We’re here to help.

Customer service home / All topics

Amazon at Whole Foods Market

  1. Exclusive savings and deals. Prime members get special weekly deals, plus an extra 10% off hundreds of sale items throughout the store (excluding alcohol). Learn more.

  2. Free 2-hour grocery delivery. You can shop your savings and deals on Amazon.com/WholeFoods or the Amazon app and get free 2-hour delivery. Free 2-hour delivery is available in select ZIP codes. If delivery is not available near you, check back soon as we continue to expand to more cities.

  3. Shopping with Alexa. In cities eligible for delivery of Whole Foods Market groceries, Prime members can find out about exclusive weekly deals and ask Alexa to add items to their Whole Foods Market cart. When you're ready to check out, go to the Amazon app or Amazon.com/Wholefoods, review your grocery items and schedule a delivery.

  4. Rewards points. You can earn 5% Back every time you shop at our stores with the Amazon Prime Rewards Visa Signature Card and an eligible U.S. Prime membership. Cardmembers without an eligible Prime membership earn 3% Back on purchases made at our stores. Learn more including information for international customers.

Please contact Amazon Customer Service for questions about your Prime membership, Whole Foods Market grocery delivery, Amazon gift cards or using rewards on amazon.com.

There are three ways to take advantage of savings and deals:

  1. Make sure you have the latest version of the Whole Foods Market app, sign in with your Amazon account, then scan the QR code in the app at the register.

  2. You can also access your QR code in the Amazon app. Launch the app and search “Whole Foods QR” and select the option “Scan your Whole Foods Market QR code.”

  3. Or provide the verified mobile phone number associated with your Amazon Prime account during checkout. You’ll need to verify your phone number either in the Whole Foods Market app or at amazon.com/primesavings to activate your savings at checkout.

If you have a Prime membership or share Prime benefits as part of an Amazon household, please call 1-844-WFM-TALK with your store receipt handy or complete the Contact Us form.

Visit Amazon.com/amazonvisa to learn more about the Amazon Rewards Visa Signature Card and its benefits.

For questions regarding credit card rewards, fees, billing or payment, or card issues, please contact Chase directly at 1-888-247-4080.

When opting out of direct mail, please allow 4 to 8 weeks for mail to stop as we may already have flyers in production.

If you are an Amazon member, you can manage your direct mail and email preferences by visiting your Amazon account and selecting “Communication Preference Center” under Communication preferences.

Meals & Catering

Holiday meals, turkeys, sides, appetizers, platters and desserts can be ordered online at shop.wfm.com, by phone at 1-844-936-2428 and in stores at our Holiday Table November 1st through November 26th.

To view your order, make changes to the pick-up time or cancel an existing order, visit www.wholefoodsmarket.com/shop/find-order.

If your order is scheduled for pickup within the next 48 hours, it’s too late to add items. However, our stores have extra sides and desserts on hand for last-minute additions. (Varieties offered in-store may differ from menu items.) Please call your local store if you’d like them to set something aside for you.

If your order is scheduled for pickup within the next 48 hours, it’s too late to add items to your order. Luckily, our stores will have extra sides and pies on hand for any last-minute additions to fill out your celebration. Please note that varieties offered in store may vary. If you’d like your local store to set something aside for you, give them a call. They’ll be happy to help. Find your local store.

Pickup dates and times can be modified online up to 48 hours before your original scheduled pickup time. You will need your order number (found in your confirmation email), email address and billing zip code handy. Additionally, you can also add or remove items and change pickup locations up to 48 hours before the scheduled pickup time by calling our Customer Care team at 1-844-936-2428.

Orders can be canceled online up to 24 hours before your scheduled pickup time. You will need your order number (found in your confirmation email), email address and billing zip code handy. Unfortunately, we can't offer refunds for orders canceled less than 24 hours before the scheduled pickup date and time or for orders that are not picked up.

Reheating instructions are included with your order or you can get them by visiting our Meals & Catering site and selecting your local store. You can also give us a call at 1-844-WFM-TALK, and we will be happy to help.

Yes. After selecting your store and clicking on an item from the menu, you'll find nutritional information beneath the Details section. For more information, contact our Customer Care team at 1-844-936-2428 or complete the Contact Us form.

Some Whole Foods Market stores are able to accommodate special requests. Contact your local store to see how they can help.

We're sorry there was a problem with your order. Please reach out to your local store as soon as possible so they can help.

We're so sorry there’s a problem with your order. Please contact your local store as soon as possible, so they can help make it right. Find your local store’s phone number. If it’s within 24 hours of Thanksgiving, call your local store immediately because many of our stores close early on Thanksgiving Day.

All items in your order are refrigerated, so they are cold when you pick them up. However, reheating instructions are included. Many of our dishes can be reheated right in the packaging, while others may require a pot, pan or baking sheet.

All items in your holiday meal are refrigerated, so they will be cold when you pick them up. Be sure to allow time for reheating each dish before your meal. Many of our dishes can be reheated right in the packaging while others require a separate pot or pan.

Meals, turkeys, sides, appetizers, platters and desserts reserved online or in stores can only be picked up in the store. Visit shop.wfm.com to review our menu and place your order. Please note that stores which normally deliver catering do not deliver holiday meals.

Vegan items are labeled on our holiday menu. If you wish to review the list of ingredients in a specific dish, give us a call at 1-844-WFM-TALK, and we will be happy to assist you. Keep in mind that all of our holiday dishes are prepared in kitchens that process ingredients which may contain allergens such as milk, eggs, fish, shellfish, nuts and gluten, as well as other allergens. We are not able to accommodate guests with food allergies or modify dishes to meet special dietary needs, so instead check out our frozen section and grocery aisles for packaged products that meet your needs.

Some menu items are made from ingredients that do not typically contain gluten, like vegetables. However, all of our holiday dishes are prepared in kitchens that use ingredients containing gluten, as well as other allergens. We are not able to accommodate guests with severe allergies or modify dishes to meet special dietary needs, so instead check out our frozen section and grocery aisles for packaged products that meet your needs.

Don’t be alarmed if the surface of your fresh turkey seems icy. Fresh turkeys are kept just below freezing to maintain a crust of ice on the surface, which easily melts when stored in your refrigerator. According to the National Turkey Federation, turkey meat doesn't freeze at 32°F but at a temperature closer to 26°F.

If thawing your bird in the fridge, plan for 1 day of thawing for every 4 pounds of turkey, so a 12- to 16-pound bird will take 3–4 days to thaw. Once the turkey is thawed, it’s safe to keep in the fridge for another 1–2 days. Err on the side of starting early to ensure a ready-to-cook bird on the day of your celebration.

Short on time? You can thaw your turkey by submerging it in cold water. Plan for 30 minutes per pound. Make sure the turkey is in a leak-proof, sealed plastic bag (you don’t want a waterlogged bird), and submerge the wrapped bird in cold tap water. Change the water every 30 minutes. The turkey should be cooked immediately after it’s thawed. With this method, a 12- to 16-pound bird should be ready to cook in 6–8 hours.

For more information on safely thawing and cooking your turkey, review the USDA’s Poultry Preparation Guide.

Turkey leftovers generally should be good for 3–4 days in the fridge or for 3–6 months in the freezer. For tips on safely serving turkey and other dishes, check out our Serving Prepared Foods Safely Guide.

With a few exceptions, most of our stores are open on Thanksgiving Day — however they will close early so our Team Members can enjoy dinner with their families and friends. Check your local store’s holiday hours.

You can find a handy servings chart to help you decide how much to buy here.

Product Information

Go to products.wholefoodsmarket.com to learn about our food and beverage products. You'll find details like in-store prices, availability, nutrition facts, ingredients and more. You can also filter by dietary preferences (i.e., if it's gluten free, low sodium, etc.).

Allergens present in the ingredients of a 365 Everyday Value or Whole Foods Market brand product will be called out by their common or usual name on the label, as required by law. This includes calling out any common allergens that may be present in natural flavors or spices. We collect information from our vendors about those allergens present in the facility that have been identified and listed by the U.S. Food and Drug Administration (FDA) and the Canadian Food Inspection Agency (CFIA).

If an ingredient has not been designated as a common allergen by the FDA or CFIA, suppliers of our 365 Everyday Value or Whole Foods Market brand products are not required to let us know whether it is present in the facility. We recommend reviewing the product label for the most accurate information and speaking to your doctor about whether a product is appropriate for you or your family member.

If you have a question about offerings other than a 365 Everyday Value or Whole Foods Market brand product, please contact the manufacturer of the product directly. Due to the possibility of cross contact associated with bulk products (which are products sold in bins by the pound), prepared foods and baked goods, salad bars, hot bars and in-store eating venues, people with food-ingredient allergies should not consume these products.

You can check up-to-date information regarding class 1 recalls that affect Whole Foods Market stores in the U.S. For any other recall information, we recommend checking foodsafety.gov, which provides food safety and food recall information from both the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA).

You can find information about many of our food and beverage products by visiting products.wholefoodsmarket.com or by calling your local store. To request a new product, complete the Contact Us form.

All products making organic claims must be certified by a USDA-accredited certifier to the National Organic Program standards or to an equivalent organic standard (Canada, the European Union, Japan, Republic of Korea and Switzerland). To learn more, visit the USDA website.

Gift Cards

You can check the balance on your gift card 3 ways:

  1. Online. Visit the Gift Cards section of our website. Then, under “Manage Your Gift Cards,” enter your card number and card PIN.

  2. On the phone. Call 1-866-936-2255.

  3. In-store. Ask a team member at checkout for help or visit the customer service desk.

Sorry, no. Amazon gift cards are not accepted at Whole Foods Market stores.

Yes, both Whole Foods Market and Whole Foods Market 365 gift cards can be used at Whole Foods Market stores.

Sorry, no. Whole Foods Market gift cards cannot be used for online purchases including catering and meals on wholefoodsmarket.com or grocery delivery through Amazon.com and other third-party partners.

The total amount of all gift cards you order at one time cannot exceed $1,000.

Yes, we have a corporate gift card program, and discounts are available for high-volume purchases.

A gift card cannot be replaced if lost or stolen, so treat your gift card like cash.

We advise you to choose UPS for your shipping method as it is more secure. Please allow enough time for the card to be processed and shipped. After that time, please call the helpline at 1-844-936-2273 (toll free) or email wholefoodsmarket@buyatab.com and we will track down your card.

A U.S gift card can be redeemed at any Whole Foods Market location in Canada and vice versa. However, U.S or Canadian gift cards cannot be used in the UK, and UK gift cards cannot be used in North America. At this time, Canadian gift cards are only sold in store and not online.

Yes! Though we can only ship to an address in the US or Canada, you can purchase a gift card with a non-US/Canadian billing address.

Discover more about our gift cards including frequently asked questions about expiration dates, online ordering, reloading, virtual gift cards, lost gift cards and shipping.

Store Information

If you would like to return or exchange a product that you purchased in one of our stores, please go to your local store and visit their customer service desk. If you would like a refund for a product that was not to your satisfaction, call our Customer Care team at 1-844-WFM-TALK or complete the Contact Us form. You’ll need to have your receipt as proof of purchase for a refund. Please note that time limits may apply. In addition, refunds for beer, wine and liquor are frequently subject to state or local restrictions and can only be handled in stores. If you made your purchase through Amazon.com, contact Amazon’s Customer Care team. For purchases made through another third-party partner like Google or Shipt, please contact that business directly for help.

In many situations, yes. We offer a 10% discount on most complete, single-variety cases. However, 365 Everyday Value products, Three Wishes wines and products on sale are not eligible for the case discount due to their already low prices. Orders from Whole Foods Market on Amazon.com are also not eligible for case discounts.

Sorry, no. As noted in our emails, advertisements and other promotional materials, we do not offer rain checks for out-of-stock products in our stores except in CT, MI and OH.

In accordance with the Americans with Disabilities Act (ADA), Whole Foods Market welcomes all Service Animals. Our “No Pets” policy does not apply to Service Animals.

To ensure adequate parking for our shoppers, there is a strict parking policy at many of our stores. If your car was booted or ticketed in our lot, we’re happy to see if our store can work with the parking company on a resolution. Please call our Customer Care team at 1-844-WFM-TALK or complete the Contact Us form. If you have the Whole Foods Market receipt from your store visit, keep it handy. It may be helpful in arranging a refund.

Website

You can explore food products by store online. If you have questions regarding Whole Body products, in stock availability or prices at your local store, please contact the store directly. You can also find featured sale items online and in our app.

You can buy from Whole Foods Market online through:

  1. Meals and Catering. Online ordering for an event or special occasion can be done through our online meals and catering site. Learn more.

  2. Whole Foods Market on Amazon. Amazon Prime members can shop Amazon.com/WholeFoods for free 2-hour delivery and free 1-hour pickup in select U.S. cities.

  3. Amazon Fresh and Prime Pantry. You can also purchase 365 Everyday Value pantry staples on Amazon.com.

Sorry, no, however, the ingredients for each dish are available in the stores. If you’re looking for inspiration, we have thousands of recipes on our website.

Mobile App

You can explore food products by store online. If you have questions regarding Whole Body products, in stock availability or prices at your local store, please contact the store directly. You can also find featured sale items on our app (and online).

You can sign into our app using your Amazon account. Click on the “Account” tab on the bottom of your mobile device’s screen, select the “Sign In” option and then enter the email address and password associated with your Amazon account.

For login or password assistance, please contact Amazon Customer Service.

You can create an Amazon account within the Whole Foods Market app by tapping “Sign in with Amazon” and then “Create an Account.” Or create an account on Amazon.com by hovering over “Account & Lists” then selecting “New to Amazon? Create your Amazon account.” As a reminder, an Amazon Prime account is required to receive Prime savings at Whole Foods Market stores.

First, make sure you have the latest version of the Whole Foods Market app installed. Then, select your local store from the “Savings” tab. If the Prime code is not displayed on the Prime code tab, contact our Customer Care team by calling 1-844-WFM-TALK or complete the Contact Us form.

Let’s Connect

You have questions, we have answers.