We are taking extended measures to ensure the safety and wellness of our team members and communities at this time. Learn more.

We're here to help. Explore all topics frequently asked questions.

Meals & Catering

Online ordering for an event or special occasion can be done through our online meals and catering site. Learn more .

Amazon Prime members can shop Amazon.com/WholeFoods or on the Amazon app for free 2-hour delivery or free 1-hour pickup in select U.S. cities.

Some Whole Foods Market stores are able to accommodate requests for custom cakes. Contact your local store to see how they can help.

Please contact your local store for help.

Some Whole Foods Market stores are able to accommodate special requests. Contact your local store to see how they can help.

Yes. After selecting your store and clicking on an item from the menu, you'll find nutritional information beneath the Details section. For more information, contact our Customer Care team via chat below, or at .

To view your order, make changes to the pickup time or cancel an existing order, visit www.wholefoodsmarket.com/shop/find-order .

Pickup dates and times can be modified online up to 48 hours before your original scheduled pickup time. You will need your order number (found in your confirmation email), email address and billing zip code handy. Additionally, you can also add or remove items and change pickup locations up to 48 hours before the scheduled pickup time by calling our Customer Care team at .

Orders can be canceled online up to 24 hours before your scheduled pickup time. You will need your order number (found in your confirmation email), email address and billing zip code handy. Unfortunately, we can't offer refunds for orders canceled less than 24 hours before the scheduled pickup date and time or for orders that are not picked up.

If your order is scheduled for pickup within the next 48 hours, it’s too late to add items. However, our stores have extra sides and desserts on hand for last-minute additions. (Varieties offered in-store may differ from menu items.) Please call your local store if you’d like them to set something aside for you.

All items in your order are refrigerated, so they are cold when you pick them up. However, reheating instructions are included. Many of our dishes can be reheated right in the packaging, while others may require a pot, pan or baking sheet.

Keep hot foods between 140°F and 165°F until serving time. Cold food should be held at 40°F or colder.

Make sure there are plenty of serving utensils to help your guests serve themselves without mixing foods from different dishes.

The absolute maximum time for leaving prepared foods at room temperature is 2 hours—including time for preparation, serving and eating. Discard any perishable foods left at room temperature longer than 2 hours.

In select areas, a selection of ready-to-eat items like sushi, pizza and made-to-order sandwiches are available to order through the Whole Foods Market mobile app. Items can be picked up in store or delivered through DoorDash for a fee.

This service is available to iOS users only at this time and does not include grocery items. For information on grocery delivery and pickup, see amazon.com/wholefoods .

The Made to Order service is available in a limited area, with plans to expand. To see if Made to Order is available in your store, open the Whole Foods Market iOS mobile app, navigate to “Made to Order” on the Order tab and click "check for your store.”

Only the items listed on the menu are available to order. Some items, like pizza and sandwiches, have customization options available. Select a store to see all menu options.

Yes. A link to "Nutrition Information" is accessible from each individual menu item detail page and includes nutrition information, ingredient list and allergens.

Order hours on our app vary. At this time, orders cannot be pre-scheduled for a future date or time. To view options for ordering further in advance, view our catering options at shop.wfm.com .

You can order a maximum quantity of 10 of any individual item. View our catering options at shop.wfm.com if you’d like to place an order for a large group or place an order in advance.

Once your order is ready for pickup, the banner at the top of your order confirmation page in the app will update. If you have opted-in, you will receive a notification.

If you requested delivery, you will receive text messages from DoorDash with updates on your delivery status. You'll have to consent to receive text messages when placing your order to receive updates from DoorDash on your delivery status.

Once an order has been placed it is not possible to make changes or cancel.

Contact Whole Foods Market Customer Care at .

Grocery Delivery and Pickup

Amazon Prime members can place an order for delivery or pickup through Amazon at amazon.com/wholefoods or through the Whole Foods tab in the Amazon mobile app. Select your ZIP code, add items to your cart, then choose a delivery window and check out.

When you’re ready to place your order, follow these steps:

  1. Open the Amazon app or visit amazon.com/wholefoods to start shopping.
  2. Be sure to select “Change to Pickup” and your preferred store in the banner at the top of your screen.
  3. After filling your Whole Foods Market cart, move to checkout and choose your preferred pickup time from the available options.

After you place an order on Amazon, check in through your confirmation email before heading out. When you arrive, follow the parking signs, and we’ll bring out your order (make sure to double-check your email instructions as some stores may require you to pick up inside).

Delivery or pickup options may be unavailable due to increased demand. New slots are released throughout the day so continue to check back for availability. We apologize for the inconvenience and thank you for understanding.

Inventory may be limited or unavailable due to increased demand. We apologize for the inconvenience and thank you for understanding.

Contact Amazon directly using the options below:

  1. Online at amazon.com/help
  2. From the Amazon app, select the Menu Bar, then Customer Service
  3. From the Prime Now App, select the Menu Bar, then Contact Us

Gift Cards

Sorry, no. Amazon gift cards are not accepted at Whole Foods Market stores.

Yes, both Whole Foods Market and Whole Foods Market 365 gift cards can be used at Whole Foods Market stores.

Sorry, no. Whole Foods Market gift cards cannot be used for online purchases including catering and meals on wholefoodsmarket.com or grocery delivery through Amazon.com and other third-party partners.

The total amount of all gift cards you order at one time cannot exceed $1,000.

Yes, we have a corporate gift card program , and discounts are available for high-volume purchases.

A gift card cannot be replaced if lost or stolen, so treat your gift card like cash.

We advise you to choose UPS for your shipping method as it is more secure. Please allow enough time for the card to be processed and shipped. After that time, please call the helpline at (toll free) or email wholefoodsmarket@buyatab.com and we will track down your card.

A U.S gift card can be redeemed at any Whole Foods Market location in Canada and vice versa. However, U.S or Canadian gift cards cannot be used in the UK, and UK gift cards cannot be used in North America. At this time, Canadian gift cards are only sold in store and not online.

Yes! Though we can only ship to an address in the US or Canada, you can purchase a gift card with a non-US/Canadian billing address.

Return Policy

Please click here to view our full return policy.

  1. Start your return at Amazon’s Online Return Center.
  2. Select your favorite Whole Foods Market as the drop-off location. If you don’t see your preferred store as an option, your item or delivery ZIP code may not be eligible for return at Whole Foods Market.
  3. Check your email — you’ll receive a QR code from Amazon that will be scanned when you drop off your package.
  4. Bring your item to the Whole Foods Market you selected — no need to bring the original shipping box — and locate the return drop-off point either at the Customer Service desk or Pickup & Return kiosk.
  5. Show your QR code to the Whole Foods Market team member or Amazon associate. They’ll take it from there — from the packing to the labeling to the shipping, all at no cost to you.

Store Information

Please call our Customer Care team at 1-844-WFM-TALK , and we’ll happily share your feedback with the appropriate leadership so that team member (or team members) can get the kudos they deserve.

In our stores, we accept cash, electronic food stamps (EBT), Apple Pay, major credit and debit cards, Whole Foods Market gift cards as well as Visa, American Express and Mastercard gift cards.

To ensure adequate parking for our shoppers, there is a strict parking policy at many of our stores. If your car was booted or ticketed in our lot, we’re happy to see if our store can work with the parking company on a resolution. Please call our Customer Care team at . If you have the Whole Foods Market receipt from your store visit, keep it handy. It may be helpful in arranging a refund.

In accordance with the Americans with Disabilities Act (ADA), Whole Foods Market welcomes all Service Animals. Our “No Pets” policy does not apply to Service Animals.

Sorry, no. As noted in our emails, advertisements and other promotional materials, we do not offer rain checks for out-of-stock products in our stores except in CT, MI and OH.

You can find information about many of our food and beverage products by visiting products.wholefoodsmarket.com or by calling your local store . To request a new product, please call our Customer Care team at .

Amazon at Whole Foods Market

  1. Exclusive savings and deals. Prime members get an extra 10% off sale items (excluding alcohol) plus special deals on seasonal favorites. Learn more.
  2. Free grocery delivery or pickup. You can shop your savings and deals on Amazon.com/WholeFoods or the Amazon app (look for the "Whole Foods" tab) and get free 2-hour delivery or 1-hour pickup (available in select ZIP codes). If delivery or pickup is not available near you, check back soon as we continue to expand to more cities.
  3. Shopping with Alexa. In cities eligible for delivery of Whole Foods Market groceries, Prime members can find out about exclusive weekly deals and ask Alexa to add items to their Whole Foods Market cart. When you're ready to check out, go to the Amazon app or Amazon.com/Wholefoods, review your grocery items and schedule a delivery.
  4. 5% back at Whole Foods Market. Earn 5% back every time you shop with the Amazon Prime Rewards Visa Signature Card and an eligible U.S. Prime membership. Cardmembers without an eligible Prime membership earn 3% back on purchases made at our stores. Learn more including information for international customers.

Please contact Amazon Customer Service for questions about your Prime membership, Whole Foods Market grocery delivery, Amazon gift cards or using rewards on amazon.com .

There are three ways to take advantage of savings and deals:

  1. Make sure you have the latest version of the Whole Foods Market app, sign in with your Amazon account, then scan the QR code in the app at the register.
  2. You can also access your QR code in the Amazon app. Launch the app and search “Whole Foods QR” and select the option “Scan your Whole Foods Market QR code.”
  3. Or provide the verified mobile phone number associated with your Amazon Prime account during checkout. You’ll need to verify your phone number either in the Whole Foods Market app or at amazon.com/primesavings to activate your savings at checkout.

If you have a Prime membership or share Prime benefits as part of an Amazon household, please call with your store receipt handy.

  1. Start your return at Amazon’s Online Return Center.
  2. Select your favorite Whole Foods Market as the drop-off location. If you don’t see your preferred store as an option, your item or delivery ZIP code may not be eligible for return at Whole Foods Market.
  3. Check your email — you’ll receive a QR code from Amazon that will be scanned when you drop off your package.
  4. Bring your item to the Whole Foods Market you selected — no need to bring the original shipping box — and locate the return drop-off point either at the Customer Service desk or Pickup & Return kiosk.
  5. Show your QR code to the Whole Foods Market team member or Amazon associate. They’ll take it from there — from the packing to the labeling to the shipping, all at no cost to you.

Visit Amazon.com/wfmvisa to learn more about the Amazon Prime Rewards Visa Signature Card and its benefits.

The Whole Foods Market design is only available for the Amazon Prime Rewards Visa Card. You can learn more by visiting, Amazon.com/wfmvisa .

For questions regarding credit card rewards, fees, billing or payment, or card issues, please contact Chase directly at .

Quality Standards

Our stores sell both organic and conventional products. For customers looking for non-GMO products or ingredients we recommend purchasing organic products, since organic standards prohibit GMOs, or choosing products with a Non-GMO Project Verified or NSF Non-GMO Certified logo. You can learn more at wholefoodsmarket.com/gmo-labeling .

All meat and poultry in our Whole Foods Market Meat department must meet our Quality Standards, which include animal welfare. The fresh beef, pork, chicken, lamb and turkey requires 100+ animal welfare standards, and, except for kosher turkey, are Global Animal Partnership Animal Welfare Certified. Learn more here .

All wild-caught seafood in our Seafood department is certified or rated for sustainability, and farmed seafood is third-party-verified Responsibly Farmed. Learn more here .

For eggs in our Dairy department, we have Animal Welfare Standards for Laying Hens here .

We ban 150+ ingredients from all food that we sell in our stores, including hydrogenated fats, high-fructose corn syrup and certain colors, flavors, preservatives and sweeteners. Learn more here .

Unacceptable ingredients for body care we sell can be found here .

Unacceptable ingredients for supplements we sell can be found here .

Unacceptable ingredients for household cleaning products we sell can be found here .

For the most accurate information about store recycling services, we recommend contacting your local store directly. Find your local store .

Mobile App

You can sign into our app using your Amazon account . Click on the “Account” tab on the bottom of your mobile device’s screen, select the “Sign In” option and then enter the email address and password associated with your Amazon account.

For login or password assistance, please contact Amazon Customer Service .

You can create an Amazon account within the Whole Foods Market app by tapping “Sign in with Amazon” and then “Create an Account.” Or create an account on Amazon.com by hovering over “Account & Lists” then selecting “New to Amazon? Create your Amazon account.” As a reminder, an Amazon Prime account is required to receive Prime savings at Whole Foods Market stores.

First, make sure you have the latest version of the Whole Foods Market app installed. Then, select your local store from the “Savings” tab. If the Prime code is not displayed on the Prime code tab, contact our Customer Care team by calling

Website and Account

You can buy from Whole Foods Market online through:

  1. Meals and Catering. Online ordering for an event or special occasion can be done through our online meals and catering site. Learn more.
  2. Whole Foods Market on Amazon. Amazon Prime members can shop Amazon.com/WholeFoods for free 2-hour delivery and free 1-hour pickup in select U.S. cities.
  3. Amazon Fresh and Prime Pantry. You can also purchase 365 Everyday Value pantry staples on Amazon.com.

You can explore food products by store online . If you have questions regarding Whole Body products, in stock availability or prices at your local store , please contact the store directly. You can also find featured sale items online and in our app.

Sorry, no, however, the ingredients for each dish are available in the stores.

Read our Accessibility Statement .

When you log in, you'll be able to view a personalized "My Whole Foods Market" dashboard, where you can select your preferred store and view eligible offers.

Log in to wfm.com or the WFM mobile app using your Amazon account. You do not need to be an Amazon Prime member to log in.

You can opt out of receiving our marketing emails through the "Unsubscribe Here" link at the the bottom of marketing emails or by logging in to wholefoodsmarket.com/account. Email preferences can be changed at the bottom of this page.

Product Information

Allergens present in the ingredients of a 365 Everyday Value or Whole Foods Market brand product will be called out by their common or usual name on the label, as required by law. This includes calling out any common allergens that may be present in natural flavors or spices. We collect information from our vendors about those allergens present in the facility that have been identified and listed by the U.S. Food and Drug Administration (FDA) and the Canadian Food Inspection Agency (CFIA).

If an ingredient has not been designated as a common allergen by the FDA or CFIA, suppliers of our 365 Everyday Value or Whole Foods Market brand products are not required to let us know whether it is present in the facility. We recommend reviewing the product label for the most accurate information and speaking to your doctor about whether a product is appropriate for you or your family member.

If you have a question about offerings other than a 365 Everyday Value or Whole Foods Market brand product, please contact the manufacturer of the product directly. Due to the possibility of cross contact associated with bulk products (which are products sold in bins by the pound), prepared foods and baked goods, salad bars, hot bars and in-store eating venues, people with food-ingredient allergies should not consume these products.

You can check up-to-date information regarding class 1 recalls that affect Whole Foods Market stores in the U.S. For any other recall information, we recommend checking foodsafety.gov , which provides food safety and food recall information from both the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA).

Go to products.wholefoodsmarket.com to learn about our food and beverage products. You'll find details like in-store prices, availability, nutrition facts, ingredients and more. You can also filter by dietary preferences (i.e., if it's gluten free, low sodium, etc.).

You can find information about many of our food and beverage products by visiting products.wholefoodsmarket.com or by calling your local store . To request a new product, please call our Customer Care team at .

We sell thousands and thousands of products that vary by region. However, this website primarily covers food and beverage items (excluding alcohol) — which is why you won't find info about pet food or dish soap. You can visit the categories page to see what’s available. For more information about our products, you can contact us .

The information in our online catalog is for U.S. stores only. That said, you can still take a look at it if you’re outside the U.S to get an idea of what we sell in our stores. It just might not be as useful.

This means we sell this product, and you can probably find it in the store you selected. Unfortunately, there’s no guarantee it’s in stock on the particular day you visit your local store.

Vegan: Vegan foods are those without animal products, including meat, poultry, seafood, dairy, eggs and honey.

Gluten-Free: Products labeled “gluten-free” are packaged products in compliance with FDA regulations or fall within certain categories of single-ingredient foods that do not contain any gluten ingredients and do not indicate production in a facility that also processes gluten ingredients. Packaged 365 Everyday Value products that are labeled gluten-free are third-party certified.

Paleo-Friendly: While there is no regulatory or consensus-based definition for paleo when referring to diet, we use the term “paleo-friendly” to describe products that consist of lean meats and seafood, fruits and vegetables (limited types of starchy vegetables), nuts and seeds. Paleo-friendly products typically do not include grains, legumes, refined sugar, certain oils, dairy and non-paleo additives.

Vegetarian: Vegetarian foods are those that exclude meat, poultry and seafood. Dairy and eggs can be included.

Keto-Friendly: While there is no regulatory or consensus-based definition for keto when referring to diet, we use the term “keto-friendly” to describe products that typically consist of meat and seafood with no added sugar, fats and cooking oils, full-fat dairy products with no added sugars, and non-starchy vegetables like kale, spinach, mushrooms, green beans and green bell peppers, plus certain fruits such as blueberries, raspberries and blackberries in limited amounts. Keto-friendly products typically do not include grain-based products such as bread, pasta, rice, crackers and cookies, starchy vegetables such as potatoes, corn and yams, beans and legumes (including peanuts), fruit juice, dried fruit and certain higher-carb fruits like oranges, grapes, mangoes, pineapples and bananas.

Sugar-Conscious: Sugar-conscious foods do not contain added sugars and have less than 4g of sugar per serving.

Dairy Free: Dairy-free products do not contain ingredients such as milk, butter, cheese, sour cream, yogurt, whey, casein, ghee and lactose.

Kosher: Kosher products have been certified by accredited Kosher-certifying agencies.

Low Sodium: Low sodium, as defined by the FDA, refers to foods with 140mg or less of sodium per serving and per 50g if the serving size is less than 30g.

Low Fat: Low fat, as defined by the FDA, refers to products with 3g or less of total fat per serving and per 50g if the serving size is less than 30g.

Engine 2 Diet: The Engine 2 Plant-Strong Diet was founded by Rip Esselstyn, a former world-class professional triathlete and Texas firefighter turned best-selling author and Whole Foods Market Healthy Eating Partner. The Engine 2 lifestyle centers on whole, nutritious, plant-based foods and eliminates all animal products, processed and refined foods.

The plant-strong diet promotes targeting veggies and whole fruits, intact and 100% whole grains, legumes, nuts and seeds, and simple unsweetened beverages like water or tea. The plan is naturally low in sodium, low in saturated fat, and has no trans fats.

The Whole Foods Diet: The Whole Foods Diet is a real foods, plant-based diet created by Whole Foods Market co-founder and CEO, John Mackey, along with Dr. Alona Pulde and Dr. Matthew Lederman. The diet follows two simple guiding principles: 1. Choose real foods over highly processed foods and 2. Eat mostly plant foods (90 to 100% of your daily calories). Staple foods in the diet include whole grains, dried beans and lentils, oatmeal and nuts, seeds, and lots of fresh fruits and vegetables.

Organic: Organic products have been certified by accredited Organic-certifying agencies.

Local: Discover new, cool and unique products in our stores from growers, artisans and makers in your community.

All products making organic claims must be certified by a USDA-accredited certifier to the National Organic Program standards or to an equivalent organic standard (Canada, the European Union, Japan, Republic of Korea and Switzerland). To learn more, visit the USDA website .

There is no governmentally regulated definition for "natural" when it comes to personal care products. Therefore, for fragrance in our own branded personal care products, we are using the definition and standard for "natural raw materials" from the International Organization for Standardization (ISO), an international non-governmental standard-setting organization.

According to ISO 9235, a "natural raw material" is "of vegetal, animal or microbiological origin, as such, obtained by physical, enzymatic or microbiological processes, or obtained by traditional preparation processes (e.g. extraction, distillation, heating, torrefaction, fermentation)."

California Consumer Privacy Act

California residents may request access to or deletion of personal information maintained by Whole Foods Market by completing the online request form (choose “California Consumer Rights Request” from the drop-down menu) or calling us a .

Before we can begin fulfilling a request, we will need to verify your identity by validating that you have control over the email address that was provided with the request. To do so, we will send a verification email asking you to click a link to verify your identity. In limited cases, we may request additional information to verify your identity.

Shortly after submitting your request you will receive an email asking you to verify your identity. After you verify your identity, we will begin fulfilling your request, and, within 45 days of submission of the request, we will send you a communication that describes the actions that were taken in response to your request. In certain cases, we may need up to an additional 45 days to respond to your request. If so, we will let you know of the extension within the original 45-day period.

Whole Foods Market does not associate in-store purchase information stored on its systems with an identified customer, so we are not able to provide or delete that information in response to an access or deletion request. However, California residents may make a request under the California Consumer Privacy Act regarding the personal information associated with purchases made at Whole Foods Market stores using their Amazon Prime discount or a payment card associated with their Amazon account by submitting a request directly to Amazon (if you wish to do so, please go here for more information).

Whole Foods Market email and direct mail marketing communications are sent only to Amazon account holders using the contact information associated with their Amazon accounts. That contact information is stored solely on Amazon’s systems and therefore Whole Foods Market does not have the ability to access or delete that information.

You may opt out of the receipt of email marketing communications from Whole Foods Market by following the unsubscribe instructions in those communications or by adjusting your Email Subscription Preferences . And you may opt out of the receipt of direct mail marketing communications from Whole Foods Market by adjusting your Communication Preferences (under the "Mail Preferences" section, select "do not send me marketing information by mail").

If you would like to request access to or deletion of your Amazon account information, please visit here for more information.

No, we are only able to support access and deletion requests made by California residents at this time. For general information about how Whole Foods Market collects, uses, and shares our customers’ personal information, please read our Privacy Notice .

Yes, to do so please provide the personal email address that was in your Workday profile when making the request and indicate that you are a former Team Member (either by providing that information in the free-text field at the bottom of the online request form, or, if the request is made by phone, by informing the Customer Care representative). If your Workday profile did not include a personal email address (or you can’t remember which personal email address was in your Workday profile), then please contact us at privacy@wholefoods.com as we will need to collect additional pieces of information to identify the discount card usage information that relates to you.

Yes, California residents can designate an authorized agent to submit a request under the California Consumer Privacy Act on their behalf. To do so, please have the agent submit an access or deletion request on your behalf by completing the online request form (choose “California Consumer Rights Request” from the drop-down menu) or calling us at 1-844-WFM-TALK . When submitting a request, the agent will need to:

  1. Provide your zip code, name, email address, and phone number when prompted by the online request form or the Customer Care representative.
  2. Provide their own name and email address, a statement indicating that they are acting as an authorized agent to submit a request on your behalf, and, if applicable, a statement indicating that you have provided them with a power of attorney that is valid under California law. That information should be included in the free-text field at the bottom of the online request form, or, if the request is made by phone, that information should be provided to the Customer Care representative.

After the agent request has submitted the request, you will receive an email asking you to verify your identity. After you verify your identity, we follow up with you and/or your agent to gather any additional information we need to fulfill the request.

Common Questions

Occasionally, we run a sweepstakes to surprise and delight our customers. In any sweepstakes where we collect your personal information, we do so in accordance with our Privacy Notice. We will never ask for passwords or bank details, and we do not require a purchase to enter our sweepstakes. We do not require you to purchase any Whole Foods Market gift cards to participate in a contest, sweepstakes or offer from us.

Local nonprofit organizations looking to partner with a local store can request a donation online . If you're looking for sponsorships, partnerships, product placements or donation requests from our global office, submit a proposal online.

You can search our online job listings for openings at Whole Foods Market stores, global and regional offices and distribution centers. Please note that job openings at stores “opening soon” will be posted in a timely manner.

If you have questions about your job application, please contact the appropriate store , regional office or national office directly.

You can donate to each foundation online at Whole Planet Foundation , Whole Kids Foundation or Whole Cities Foundation . Thank you for supporting our foundations and furthering their missions.

The process of becoming a Whole Foods Market supplier starts at rangeme.com . Before you begin, be sure to review key information for potential suppliers including what it takes to meet our Quality Standards.

You can obtain a copy of your W-2 online using Workday. After logging in, click on Pay > My Tax Documents > View/Print. If you have additional questions, please contact your location’s Payroll Benefits Specialist or reach out to wfm.payroll.tax@wholefoods.com .

If you see any unauthorized charges, contact the company that issued your credit card. The number is usually on the back of the card. Many credit card companies have rules that restrict them from requiring you to pay for fraudulent charges that are reported in a timely manner.

The global office can be reached by calling 1-512-477-4455 , and contact information for our regional offices is available on the Regional Offices section of our website. However, if this is a customer service question, please call our Customer Care team at 1-844-WFM-TALK .

Let's Connect

You have questions, we have answers.