product-info_badges_FINALproduct-info_badges_FINAL Asset 1product-info_badges_FINALproduct-info_badges_FINAL product-info_badges_FINALproduct-info_badges_FINALproduct-info_badges_FINAL

We’re here to help.

Customer service home / Store Information

Store Information

If you would like to return or exchange a product that you purchased in one of our stores, please go to your local store and visit their customer service desk. If you would like a refund for a product that was not to your satisfaction, call our Customer Care team at 1-844-WFM-TALK or complete the Contact Us form. You’ll need to have your receipt as proof of purchase for a refund. Please note that time limits may apply. In addition, refunds for beer, wine and liquor are frequently subject to state or local restrictions and can only be handled in stores. If you made your purchase through Amazon.com, contact Amazon’s Customer Care team. For purchases made through another third-party partner like Google or Shipt, please contact that business directly for help.

In many situations, yes. We offer a 10% discount on most complete, single-variety cases. However, 365 Everyday Value products, Three Wishes wines and products on sale are not eligible for the case discount due to their already low prices. Orders from Whole Foods Market on Prime Now are also not eligible for case discounts.

Sorry, no. As noted in our emails, advertisements and other promotional materials, we do not offer rain checks for out-of-stock products in our stores except in CT, MI and OH.

In accordance with the Americans with Disabilities Act (ADA), Whole Foods Market welcomes all Service Animals. Our “No Pets” policy does not apply to Service Animals.

To ensure adequate parking for our shoppers, there is a strict parking policy at many of our stores. If your car was booted or ticketed in our lot, we’re happy to see if our store can work with the parking company on a resolution. Please call our Customer Care team at 1-844-WFM-TALK or complete the Contact Us form. If you have the Whole Foods Market receipt from your store visit, keep it handy. It may be helpful in arranging a refund.

Let’s Connect

You have questions, we have answers.